Course catalogue

The CRCR - GCC certification is an international program tailored for the Gulf Cooperation Council (GCC) that includes the countries of Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Oman and Qatar. CRCR - GCC earners can reach a high level of revenue cycle knowledge and expertise performance in the GCC countries. It is essential that revenue cycle staff have a broad understanding of the contemporary revenue cycle and how it influences the financial outcomes of the organization. The Revenue Cycle includes all of the major steps required to process a patient account from the request for service through closing the account with a zero balance and purging it from the system. Get recognized as a valued contributor to your organization's revenue cycle performance when you earn the Certified Revenue Cycle Representative (CRCR) - GCC certification.

Learning Objectives

After completing this program, you will be able to:

• Identify processes and techniques for both enhancing the patient experience and improving financial performance
• Explore the most effective ways to reduce denials and simplify collections
• Review regulations to assure compliance
• Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
• Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover

Program Outline and Exam

• Course 1: Revenue Cycle in Health Care
• Course 2: Pre-Service - Financial Care
• Course 3: Time of Service - Financial Care
• Course 4: Post-Service - Financial Care

Exam Information: This online program includes a key concepts guide, course modules and a certification exam. The exam has 75 multiple-choice questions, and you have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. You will have access to the exam summary and the course while you wait for your next attempt. The exam summary will show you how you did on each unit of the online program.

Maintenance Requirements

• HFMA Certified Revenue Cycle Representative certificants must maintain their certification every two years.
• The recertification process is straightforward: to re-certify as a CRCR, you must take a 50-question online assessment.
• To help you prepare for the CRCR Recertification assessment, you will have access to a CRCR Recertification eLearning course.
• The HFMA Recertification course does NOT offer NASBA CPE. Time taken to complete recertification programs qualifies as an activity for CHFP and FHFMA maintenance.
• Information will be emailed to you in advance of your maintenance due date.
• The maintenance fee for non-members is $100 and free for HFMA members.

Get recognized as a leader in physician practice management when you earn HFMA's Certified Specialist Physician Practice Management (CSPPM) certification. With a focus on revenue cycle activities that enhance contemporary physician practice management, those who earn this certification will also gain specialist-level knowledge related to budget preparation, financial projections, cost accounting, managing information systems, and evaluating and negotiating payer contracts. Learning Objectives: Implement the key elements of patient registration, accounts receivable and collection processing Identify the key contributory elements of evaluation and management services Define ratios valuable in monitoring financial performance of a practice Identify processes related to physician compensation, compliance and contract evaluation Identify elements of strategic planning, information technology and the role of marketing.

The HFMA Business of Health Care® is a comprehensive online program that presents an overview of today’s healthcare environment and highlights the shift in healthcare service delivery and evolving payment models. Understand how your decisions impact the delivery of quality care with HFMA's Business of Health Care® online program. No matter your role in healthcare, this course is designed to provide essential context around the business fundamentals of pricing, cost, revenue, payment and delivery models. Once you complete this online program, you will have the knowledge to work more effectively toward the shared goals of improving patient health and organizational sustainability. 

Learning Objectives

After this program, you'll be able to: 

• Identify the current trends of healthcare delivery models in the US and determine the impact of healthcare reform on healthcare delivery and payment
• Determine an organization's financial health using financial performance ratios, key financial statements, and financial analysis tools
• Describe how financial strategic planning influences budgeting, costs, and pricing for healthcare services Identify the components of the revenue cycle, including patient engagement, billing, and collections
• Understand new metrics for future payment models, including quality indicators and patient satisfaction scores
• Describe new models for collaboration among healthcare providers, physicians, and health plans Define the trend toward population health in future healthcare delivery models 

CPE Award Amount: 14.0

Program Level: Intermediate

Program Prerequisite: General knowledge of accounting and finance concepts, including the ability to recognize elements of financial statements, accrual and cash accounting, basic budgeting, and the management of financial resources.

Recommended Experience: At least one year of experience in healthcare industry, as well as familiarity with general accounting and financial concepts.

Advanced Preparation: None

Instructional Method: Self-Study

Delivery Method: QAS Self-Study

Field of Study & Topic in hours: 14.0 Specialized Knowledge

Content last revised: February 2026

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

The IHF-HFMA Business of Health Care® EMR Version is an online healthcare finance training for the Eastern Mediterranean Region (EMR).

Hospital financial management is the planning, organizing, directing and evaluating of the financial activities in a hospital. Financial realities play a central role in many, if not all, decisions associated with today’s health systems. It’s well informed that the role of financial management in improving and strengthening hospital care is critical. This online course is designed for people who work in hospital professions but have not had a basic education on finance. Although each country has its own specific financial and accounting systems and management, the course provides participants with an easy-to-understand way of the fundamentals of financial management in practice.

Learning Objectives

After completing this program, you will be able to:

• Identify the current trends of healthcare delivery models in the US and determine the impact of healthcare reform on healthcare delivery and payment
• Determine an organization's financial health using financial performance ratios, key financial statements, and financial analysis tools
• Describe how financial strategic planning influences budgeting, costs, and pricing for healthcare services
• Identify the components of the revenue cycle, including patient engagement, billing, and collections
• Understand new metrics for future payment models, including quality indicators and patient satisfaction scores
• Describe new models for collaboration among healthcare providers, physicians, and health plans
• Define the trend toward population health in future healthcare delivery models

Program Outline

• Course 1: Healthcare Finance: The Big Picture
• Course 2: Financial Accounting Concepts
• Course 3: Cost Analysis Principles
• Course 4: Strategic Financial Issues
• Course 5: Managing Financial Resources
• Course 6: Looking to the Future
• Exam and Evaluation

For today's healthcare providers, financial clarity is no longer a luxury — it's a necessity. This session explores how different roles in finance, operations and revenue cycle can use claims data and analytics to prevent denials upstream, accelerate cash flow and strengthen overall financial performance. We'll walk through real examples of how billers, analysts, revenue cycle leaders and executives interpret and act on claims data differently. Attendees will learn how to identify denial patterns, monitor payer performance and use financial insights to guide both day-to-day operations and long-term planning. Whether you're reconciling payments or forecasting revenue, this webinar will help you use claims intelligence in your role.

Original Live Webinar Date: October 23, 2025

• Use claims data to reduce denials and improve reimbursement in your role
• Identify payer trends and denial patterns before they impact your bottom line
• Apply claims intelligence to boost revenue

Learn about membership benefits | Explore Membership

In this course, you will learn about the key performance indicators (KPIs) and benchmarking that can raise the level of accounts receivable department performance. This course also covers the various techniques used to measure accounts receivable activity.

Learning Objectives

After completing this course, you will be able to:

• Gain access to equations for measuring accounts receivable performance.
• Understand techniques to measure accounts receivable, including discharge not final billed and the "suspense" period.

Medicare Inpatient Reimbursement is the payment system used by the U.S. Medicare program to compensate healthcare providers for the costs associated with providing inpatient hospital services to Medicare beneficiaries.

In this course, you will learn about the Inpatient Prospective Payment System and how it is structured to reimbursement healthcare providers for the items and services furnished to Medicare beneficiaries. This course will also provide you with a general understanding of various payment delivery mechanisms within the IPPS.

Learning Objectives

• Explore the history and significance of establishing the Medicare Inpatient Prospective Payment System.
• Describe how Medicare reimburses for inpatient care through reimbursement components.
• Examine the impact that hospitals' geographic location, wage index, value-based purchasing, readmission adjustments, and capital payments have on Medicare reimbursement and to hospital inpatient care.

CPE Information

CPE Award Amount: 2.0
Program Level: Basic
Program Prerequisite: None
Recommended Experience: Revenue cycle staff, reimbursement professionals, managed care contracting professionals, and financial professionals operate at various levels.
Advanced Preparation: None
Instructional Method: QAS Self-Study
Delivery Method: QAS Self-Study
Field of Study and Topic in hours: Specialized Knowledge - 2.0

CPE Sponsor: Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA)
as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Everyone with patient access contributes to financial performance. This four-course training program provides an overview of best practice recommendations to enhance the knowledge, competencies and productivity in patient-facing positions. Revenue cycle supervisors typically have limited time and resources to deliver this all-important training to staff. HFMA's Patient Access Essentials training program provides easy access learning and a simple, cost-effective solution to educate patient access personnel quickly and accurately. This training program is designed to educate new hires as well as those who currently serve in a patient access role yet want to gain a better understanding of how their role impacts revenue cycle performance and reputation of the organization they represent overall. 

Learning Objectives

After completing this program, you will be able to: 

• Understand the impact of the patient access role in driving revenue cycle performance.
• Reduce denials through accurate data collection.
• Address the importance of insurance verification and benefit coordination.
• Enhance the patient experience.
• Communicate with patients about their financial responsibility.
• Comply with HIPAA requirements.

Program Outline

• Course 1: Revenue Cycle Overview
• Course 2: Customer Service and Patient Satisfaction
• Course 3: Importance of Insurance Verification
• Course 4: A Day in the Life of a Patient Access Superstar
• Patient Access Essentials Assessment

CPE Information

• CPE Award Amount: 3.0
• Program Level: Basic
• Program Prerequisites: None
• Recommended Experience: Healthcare access and business office staff, Managers, Directors or any individual who has operational and/or financial responsibility within revenue cycle healthcare delivery.
• Advanced Preparation: None
• Instructional Delivery Method: QAS Self-Study
• Field of Study and Topic in hours: Specialized Knowledge - 3.0
• CPE Sponsor: HFMA is registered with the National Association of State Boards of Accountancy (NASBA), as a Quality Assurance Service sponsor of continuing professional education. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding QAS program sponsors may be submitted to the NASBA through its website: www.learningmarket.org

Original Delivery Date: September 1, 2026, 2:00 - 3:00 PM CT

Revenue leakage often starts as everyday revenue cycle friction: denials, underpayments, prior authorization delays, missing documentation, manual rework, and payer follow-up. This webinar shares research-based findings on where leakage can occur across ancillary and outpatient revenue cycle operations and why those issues matter to both frontline teams and finance leaders. Attendees will learn how to connect billing, claims, patient access, reimbursement, and workflow data to financial impact; identify patterns that point to root causes; and prioritize practical actions that reduce rework, improve cash flow, and support more focused revenue cycle improvement discussions.