Course catalogue

HFMA’s Certified Revenue Cycle Representative (CRCR) program is the only content available that provides a national-level certification for addressing the contemporary patient-centric revenue cycle. Learners will gain knowledge, competencies, and productivity with best-practices recommendations to positively impact the revenue cycle and enhance the patient experience. CRCR earners help set the standards of performance for revenue cycle staff proving a high level of revenue knowledge and expertise has been reached. Individuals will be better prepared to decrease receivables, reduce denials, and work more efficiently in the revenue cycle role. One or more years of experience in revenue cycle activities is recommended.

After this program, you will be able to:

• Identify processes and techniques for both enhancing the patient experience and improving financial performance Explore the most effective ways to reduce denials and simplify collections
• Review regulations to assure compliance
• Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
• Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover 

CPE Award Amount: 14.0

Program Level: Intermediate

Program Prerequisite:
Experience with and understanding of general revenue cycle operations and processing, including workflows and processes for patient access, patient registration, billing, claims management, and patient communications and financial discussions.

Recommended Experience: One or more years of experience in revenue cycle activities.

Advanced Preparation: None

Instructional Method: Self-Study

Delivery Method: QAS Self-Study

Field of Study & Topic in hours:
0.5 Behavioral Ethics - 2.0 Finance - 11.5 Specialized Knowledge

Content last revised: March 2026

CPE Sponsor: Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

The CRCR - GCC certification is an international program tailored for the Gulf Cooperation Council (GCC) that includes the countries of Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Oman and Qatar. CRCR - GCC earners can reach a high level of revenue cycle knowledge and expertise performance in the GCC countries. It is essential that revenue cycle staff have a broad understanding of the contemporary revenue cycle and how it influences the financial outcomes of the organization. The Revenue Cycle includes all of the major steps required to process a patient account from the request for service through closing the account with a zero balance and purging it from the system. Get recognized as a valued contributor to your organization's revenue cycle performance when you earn the Certified Revenue Cycle Representative (CRCR) - GCC certification.

Learning Objectives

After completing this program, you will be able to:

• Identify processes and techniques for both enhancing the patient experience and improving financial performance
• Explore the most effective ways to reduce denials and simplify collections
• Review regulations to assure compliance
• Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
• Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover

Program Outline and Exam

• Course 1: Revenue Cycle in Health Care
• Course 2: Pre-Service - Financial Care
• Course 3: Time of Service - Financial Care
• Course 4: Post-Service - Financial Care

Exam Information: This online program includes a key concepts guide, course modules and a certification exam. The exam has 75 multiple-choice questions, and you have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. You will have access to the exam summary and the course while you wait for your next attempt. The exam summary will show you how you did on each unit of the online program.

Maintenance Requirements

• HFMA Certified Revenue Cycle Representative certificants must maintain their certification every two years.
• The recertification process is straightforward: to re-certify as a CRCR, you must take a 50-question online assessment.
• To help you prepare for the CRCR Recertification assessment, you will have access to a CRCR Recertification eLearning course.
• The HFMA Recertification course does NOT offer NASBA CPE. Time taken to complete recertification programs qualifies as an activity for CHFP and FHFMA maintenance.
• Information will be emailed to you in advance of your maintenance due date.
• The maintenance fee for non-members is $100 and free for HFMA members.

This program provides a focus on revenue cycle activities that enhance contemporary Ambulatory practice management. Those who earn this certification will also gain specialist-level knowledge related to budget preparation, financial projections, cost accounting, managing information systems, and evaluating and negotiating payer contracts. Also discusses the full range of topics and techniques that are central to the effective management of Ambulatory practices. Recommended for: Ambulatory Operations Manager, Practice Coordinator, Ambulatory Operations Director, Ambulatory Care Manager, etc.

Learning Objectives

• • Implement the key elements of patient registration, accounts receivable and collection processing
  • Identify the key contributory elements of evaluation and management services
  • Define ratios valuable in monitoring financial performance of a practice
  • Identify processes for evaluating a contract, legal and regulatory compliance
  • Identify elements of strategic planning, information technology and the role of marketing

CPE Award Amount: 11.5

Program Level: Intermediate

Program Prerequisite: Experience with management issues related to running a ambulatory practice, including compliance, revenue cycle management and leadership.

Recommended Experience: 1-2 years experience in ambulatory practice setting.

Advanced Preparation: None

Instructional Method: Self-Study

Delivery Method: QAS Self-Study

Field of Study & Topic in hours: 4.5 Finance - 7.0 Specialized Knowledge

Content last revised: August 2024

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Get recognized as a leader in physician practice management when you earn HFMA's Certified Specialist Physician Practice Management (CSPPM) certification. With a focus on revenue cycle activities that enhance contemporary physician practice management, those who earn this certification will also gain specialist-level knowledge related to budget preparation, financial projections, cost accounting, managing information systems, and evaluating and negotiating payer contracts. Learning Objectives: Implement the key elements of patient registration, accounts receivable and collection processing Identify the key contributory elements of evaluation and management services Define ratios valuable in monitoring financial performance of a practice Identify processes related to physician compensation, compliance and contract evaluation Identify elements of strategic planning, information technology and the role of marketing.

Date: Tuesday, June 23, 2026, 2:00 PM – 3:00 PM CST

For years, price transparency has been framed as a compliance obligation. But, as regulatory requirements have matured and consumer expectations have shifted, leading health systems are beginning to use transparent pricing data in fundamentally different ways, moving from disclosure to actually guaranteeing patients a price before they receive care. In this session, you will walk through how the price transparency landscape has evolved, what the data now makes possible, and what it means in practice for the stakeholders it affects most. Attendees will explore how health systems and payers are using structured pricing data to reduce billing surprises, build patient trust, and operationalize upfront cost estimates that hold. Sponsored by: Turquoise Health

Speakers

Learning Objectives

• Learn how leading health systems are using price transparency data beyond compliance to support more strategic negotiations, pricing decisions, and reimbursement planning
• Explore what operational, contracting, and data capabilities are required to support accurate upfront estimates at scale
• Examine how transparent pricing is reshaping patient expectations, revenue cycle performance, and trust in healthcare organizations

CPE Information

• CPE Award Amount: 1.0 (60-minute segment)
• Program Level: Basic
• Program Prerequisite: None
• Advanced Preparation: None
• Delivery Method: Group Internet Based
• Topic: Payment Reimbursement and Managed Care
• Field of Study: Specialized Knowledge

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

In order to receive CPE credit for this session, you must participate in 50 minutes of the presentation for this one-hour program. You must also respond to the 4 polling questions that will appear during the session and complete the online evaluation within 2 business days after the webinar.

Meeting Code: 26AT25RAT25

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Sponsored by:

The HFMA Business of Health Care® is a comprehensive online program that presents an overview of today’s healthcare environment and highlights the shift in healthcare service delivery and evolving payment models. Understand how your decisions impact the delivery of quality care with HFMA's Business of Health Care® online program. No matter your role in healthcare, this course is designed to provide essential context around the business fundamentals of pricing, cost, revenue, payment and delivery models. Once you complete this online program, you will have the knowledge to work more effectively toward the shared goals of improving patient health and organizational sustainability. 

Learning Objectives

After this program, you'll be able to: 

• Identify the current trends of healthcare delivery models in the US and determine the impact of healthcare reform on healthcare delivery and payment
• Determine an organization's financial health using financial performance ratios, key financial statements, and financial analysis tools
• Describe how financial strategic planning influences budgeting, costs, and pricing for healthcare services Identify the components of the revenue cycle, including patient engagement, billing, and collections
• Understand new metrics for future payment models, including quality indicators and patient satisfaction scores
• Describe new models for collaboration among healthcare providers, physicians, and health plans Define the trend toward population health in future healthcare delivery models 

CPE Award Amount: 14.0

Program Level: Intermediate

Program Prerequisite: General knowledge of accounting and finance concepts, including the ability to recognize elements of financial statements, accrual and cash accounting, basic budgeting, and the management of financial resources.

Recommended Experience: At least one year of experience in healthcare industry, as well as familiarity with general accounting and financial concepts.

Advanced Preparation: None

Instructional Method: Self-Study

Delivery Method: QAS Self-Study

Field of Study & Topic in hours: 14.0 Specialized Knowledge

Content last revised: February 2026

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Reactive documentation costs health systems millions and leaves the clinical and revenue cycle teams on the defensive, chasing errors and missing information instead of focusing on patient care and financial stability! Imagine a different reality. What if your hospital system could get ahead of the curve, capturing accurate and complete documentation at the point of care? This is proactive documentation – and it's the key to unlocking significant revenue and empowering your teams. This webinar will equip you with actionable strategies to drive and protect your health system’s revenue through the power of proactive documentation. Learn how to shift from a reactive, error-prone approach to a proactive, accurate, and financially sound strategy.

Original Live Webinar Date: June 3, 2025

• Describe the financial benefits of proactive documentation
• Describe actionable strategies to implement a solid proactive methodology in your organization
• Share insights into the technologies that enable proactive documentation success
• Summarize key metrics to track the impact of your proactive initiatives

Learn about membership benefits | Explore Membership

Original Webinar Date: Thursday, May 28, 2026, 2:00-3:00 PM CST

Inpatient coding is complex: It is impacted by diagnosis, procedures, documentation variability, DRG assignment, length of stay and payer edits -- creating reimbursement and compliance risk. This webinar presents the concept of autonomous coding for inpatient coding, addressing backlogs, staffing constraints and denials exposure, and emphasizing how expert-guided automation is a critical building block toward efficiency and compliance. Learn practical approaches to scaling inpatient automation, how it integrates within existing coding operations, and how measurable accuracy, coder control, evidence-based outcomes and compliance safeguards mark each step in an organization’s transition toward autonomous coding.

Speakers

		Brinton Frisby Business Director, Autonomous Coding Solventum Brinton Frisby serves as the Business Director for Autonomous Coding at Solventum. With thirteen years of experience, he has guided the development of Solventum 360 Encompass and Revenue Cycle Solutions. In 2015, his responsibilities broadened to include oversight of product development for the 3M Health Information Systems Revenue Cycle portfolio. His expertise encompasses various aspects of product development, including software engineering, product analysis, quality assurance, and data analytics. Brinton holds a degree in Management Information Systems from Brigham Young University.
		Shawn Wells Global Product Owner, Autonomous Coding Solventum Shawn Wells, RHIT, CHDA, is an accomplished health information management executive with more than two decades of experience advancing data integrity, coding innovation, and enterprise‑level digital transformation. He currently serves as the Global Product Owner for Inpatient Autonomous Coding at Solventum, where he drives strategy, product vision, and operational alignment for next‑generation autonomous coding solutions. Prior to joining Solventum, Shawn was Director of Health Information, Coding, and Clinical Documentation Improvement at University of Utah Health. In this role, he led major organizational modernization efforts, including implementation of an enterprise‑wide document management platform, deployment of computer‑assisted coding technologies, and automation of release‑of‑information workflows—initiatives that strengthened operational efficiency and elevated data governance across the system. Shawn has contributed extensively to the advancement of the HIM profession through volunteer leadership with AHIMA at both state and national levels. He holds a Bachelor of Science from Montana State University.

Learning Objectives

• Identify the core problems autonomous inpatient coding must solve for finance and revenue integrity leaders.
• Compare practical strategies for deploying inpatient automation.
• Describe a workflow model that fits real coding-team operations, including the transparency that keeps humans in control. 
• Define “must-have” evaluation criteria for autonomous inpatient coding.

Date: June 18, 2026, 2:00 - 3:00 PM CT

Denials often originate long before a claim is submitted. Gaps in medical necessity, site of care selection, and preventive screening validation contribute to avoidable denials, administrative burden, and lost revenue.  This HFMA session explores how leading organizations are shifting from reactive denial management to proactive prevention by embedding real time validation into clinical workflows. Learn how to reduce denials, minimize rework, and protect revenue without adding complex tools or software to your EHR. 

Speakers

Kari Karsten
Product Manager
IMO Health

Samantha Lineberry, BSN RN
Director, Product Management
IMO Health

Learning Objectives

• Understand how real time validation at the point of order can prevent denials before they occur
• Identify ways to reduce manual rework, administrative burden, and payer friction
• Learn how aligning clinical workflows with payer requirements can protect revenue and improve efficiency

Tools and Takeaways

• Preventing medical necessity denials in a strained revenue cycle

CPE Information

• CPE Award Amount: 1.0 (60-minute segment)
• Program Level: Basic
• Program Prerequisite: None
• Advanced Preparation: None
• Delivery Method: Group Internet Based
• Topic: Denials Management
• Field of Study: Specialized Knowledge

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

In order to receive CPE credit for this session, you must participate in 50 minutes of the presentation for this one hour program. You must also respond to the 4 polling questions that will appear during the session and complete the online evaluation within 2 business days after the webinar.

26AT22RAT22

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Sponsored by: