Course catalogue

HFMA’s Certified Revenue Cycle Representative (CRCR) program is the only content available that provides a national-level certification for addressing the contemporary patient-centric revenue cycle. Learners will gain knowledge, competencies, and productivity with best-practices recommendations to positively impact the revenue cycle and enhance the patient experience. CRCR earners help set the standards of performance for revenue cycle staff proving a high level of revenue knowledge and expertise has been reached. Individuals will be better prepared to decrease receivables, reduce denials, and work more efficiently in the revenue cycle role. One or more years of experience in revenue cycle activities is recommended.

After this program, you will be able to:

• Identify processes and techniques for both enhancing the patient experience and improving financial performance Explore the most effective ways to reduce denials and simplify collections
• Review regulations to assure compliance
• Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
• Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover 

CPE Award Amount: 14.0

Program Level: Intermediate

Program Prerequisite:
Experience with and understanding of general revenue cycle operations and processing, including workflows and processes for patient access, patient registration, billing, claims management, and patient communications and financial discussions.

Recommended Experience: One or more years of experience in revenue cycle activities.

Advanced Preparation: None

Instructional Method: Self-Study

Delivery Method: QAS Self-Study

Field of Study & Topic in hours:
0.5 Behavioral Ethics - 2.0 Finance - 11.5 Specialized Knowledge

Content last revised: March 2026

CPE Sponsor: Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

The CRCR - GCC certification is an international program tailored for the Gulf Cooperation Council (GCC) that includes the countries of Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Oman and Qatar. CRCR - GCC earners can reach a high level of revenue cycle knowledge and expertise performance in the GCC countries. It is essential that revenue cycle staff have a broad understanding of the contemporary revenue cycle and how it influences the financial outcomes of the organization. The Revenue Cycle includes all of the major steps required to process a patient account from the request for service through closing the account with a zero balance and purging it from the system. Get recognized as a valued contributor to your organization's revenue cycle performance when you earn the Certified Revenue Cycle Representative (CRCR) - GCC certification.

Learning Objectives

After completing this program, you will be able to:

• Identify processes and techniques for both enhancing the patient experience and improving financial performance
• Explore the most effective ways to reduce denials and simplify collections
• Review regulations to assure compliance
• Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
• Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover

Program Outline and Exam

• Course 1: Revenue Cycle in Health Care
• Course 2: Pre-Service - Financial Care
• Course 3: Time of Service - Financial Care
• Course 4: Post-Service - Financial Care

Exam Information: This online program includes a key concepts guide, course modules and a certification exam. The exam has 75 multiple-choice questions, and you have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. You will have access to the exam summary and the course while you wait for your next attempt. The exam summary will show you how you did on each unit of the online program.

Maintenance Requirements

• HFMA Certified Revenue Cycle Representative certificants must maintain their certification every two years.
• The recertification process is straightforward: to re-certify as a CRCR, you must take a 50-question online assessment.
• To help you prepare for the CRCR Recertification assessment, you will have access to a CRCR Recertification eLearning course.
• The HFMA Recertification course does NOT offer NASBA CPE. Time taken to complete recertification programs qualifies as an activity for CHFP and FHFMA maintenance.
• Information will be emailed to you in advance of your maintenance due date.
• The maintenance fee for non-members is $100 and free for HFMA members.

This program provides a focus on revenue cycle activities that enhance contemporary Ambulatory practice management. Those who earn this certification will also gain specialist-level knowledge related to budget preparation, financial projections, cost accounting, managing information systems, and evaluating and negotiating payer contracts. Also discusses the full range of topics and techniques that are central to the effective management of Ambulatory practices. Recommended for: Ambulatory Operations Manager, Practice Coordinator, Ambulatory Operations Director, Ambulatory Care Manager, etc.

Learning Objectives

• • Implement the key elements of patient registration, accounts receivable and collection processing
  • Identify the key contributory elements of evaluation and management services
  • Define ratios valuable in monitoring financial performance of a practice
  • Identify processes for evaluating a contract, legal and regulatory compliance
  • Identify elements of strategic planning, information technology and the role of marketing

CPE Award Amount: 11.5

Program Level: Intermediate

Program Prerequisite: Experience with management issues related to running a ambulatory practice, including compliance, revenue cycle management and leadership.

Recommended Experience: 1-2 years experience in ambulatory practice setting.

Advanced Preparation: None

Instructional Method: Self-Study

Delivery Method: QAS Self-Study

Field of Study & Topic in hours: 4.5 Finance - 7.0 Specialized Knowledge

Content last revised: August 2024

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Get recognized as a leader in physician practice management when you earn HFMA's Certified Specialist Physician Practice Management (CSPPM) certification. With a focus on revenue cycle activities that enhance contemporary physician practice management, those who earn this certification will also gain specialist-level knowledge related to budget preparation, financial projections, cost accounting, managing information systems, and evaluating and negotiating payer contracts. Learning Objectives: Implement the key elements of patient registration, accounts receivable and collection processing Identify the key contributory elements of evaluation and management services Define ratios valuable in monitoring financial performance of a practice Identify processes related to physician compensation, compliance and contract evaluation Identify elements of strategic planning, information technology and the role of marketing.

In this course, we will address: the role and responsibilities of Health Information Management in the revenue cycle; diagnosis and procedure codes used to communicate the reason for and type of clinical service provided to the patient; how other departments and stakeholders utilize diagnosis and procedure coding as it pertains to the revenue cycle. 

Learning Objectives
Identify the responsibility of Health Information Management (HIM) in the revenue cycle.

Jointly provided by HFMA and PIM - Postgraduate Institute for Medicine, this program offers ONLY the study materials. The assessment (CME post-test) is taken via PIM’s CME University. This activity has been designed to meet the CME educational needs of physicians, pharmacists, registered nurses, dentists, and other healthcare providers. HFMA Business of Health Care® for CME is a comprehensive online program that presents an overview of today’s healthcare environment and highlights the shift in healthcare service delivery and evolving payment models. If you wish to receive acknowledgment and continuing medical education credits for completing this activity, please complete the post-test (assessment) and evaluation on www.cmeuniversity.com.

Understand how your decisions impact the delivery of quality care with HFMA's Business of Health Care® online program. No matter your role in healthcare, this course is designed to provide essential context around the business fundamentals of pricing, cost, revenue, payment and delivery models.

HFMA Business of Health Care® for CME

• Jointly provided by Postgraduate Institute for Medicine and Healthcare Financial Management Association
• Release date: April 1, 2019
• Expiration date: April 30, 2026
• Estimated time to complete activity: 13.5 hours

Target Audience

This activity has been designed to meet the educational needs of physicians, pharmacists, registered nurses, dentists and other healthcare providers.

Educational Objectives

After completing this activity, the participant should be better able to:

• Identify the current trends of healthcare delivery models in the US and determine the impact of healthcare reform on healthcare delivery and payment.
• Determine an organization’s financial health using key financial statements and financial analysis tools
• Describe how financial strategic planning influences budgeting, cost allocation, and pricing for healthcare services
• Identify all components of the revenue cycle including patient engagement, billing, and collections as they relate to hospitals, physicians and payers
• Identify new payment models and describe the trend of population health in future healthcare delivery models

The IHF-HFMA Business of Health Care® EMR Version is an online healthcare finance training for the Eastern Mediterranean Region (EMR).

Hospital financial management is the planning, organizing, directing and evaluating of the financial activities in a hospital. Financial realities play a central role in many, if not all, decisions associated with today’s health systems. It’s well informed that the role of financial management in improving and strengthening hospital care is critical. This online course is designed for people who work in hospital professions but have not had a basic education on finance. Although each country has its own specific financial and accounting systems and management, the course provides participants with an easy-to-understand way of the fundamentals of financial management in practice.

Learning Objectives

After completing this program, you will be able to:

• Identify the current trends of healthcare delivery models in the US and determine the impact of healthcare reform on healthcare delivery and payment
• Determine an organization's financial health using financial performance ratios, key financial statements, and financial analysis tools
• Describe how financial strategic planning influences budgeting, costs, and pricing for healthcare services
• Identify the components of the revenue cycle, including patient engagement, billing, and collections
• Understand new metrics for future payment models, including quality indicators and patient satisfaction scores
• Describe new models for collaboration among healthcare providers, physicians, and health plans
• Define the trend toward population health in future healthcare delivery models

Program Outline

• Course 1: Healthcare Finance: The Big Picture
• Course 2: Financial Accounting Concepts
• Course 3: Cost Analysis Principles
• Course 4: Strategic Financial Issues
• Course 5: Managing Financial Resources
• Course 6: Looking to the Future
• Exam and Evaluation

For today's healthcare providers, financial clarity is no longer a luxury — it's a necessity. This session explores how different roles in finance, operations and revenue cycle can use claims data and analytics to prevent denials upstream, accelerate cash flow and strengthen overall financial performance. We'll walk through real examples of how billers, analysts, revenue cycle leaders and executives interpret and act on claims data differently. Attendees will learn how to identify denial patterns, monitor payer performance and use financial insights to guide both day-to-day operations and long-term planning. Whether you're reconciling payments or forecasting revenue, this webinar will help you use claims intelligence in your role.

Original Live Webinar Date: October 23, 2025

• Use claims data to reduce denials and improve reimbursement in your role
• Identify payer trends and denial patterns before they impact your bottom line
• Apply claims intelligence to boost revenue

Learn about membership benefits | Explore Membership

In this course, you will learn about the key performance indicators (KPIs) and benchmarking that can raise the level of accounts receivable department performance. This course also covers the various techniques used to measure accounts receivable activity.

Learning Objectives

After completing this course, you will be able to:

• Gain access to equations for measuring accounts receivable performance.
• Understand techniques to measure accounts receivable, including discharge not final billed and the "suspense" period.