Course catalogue

Keeping Pace: Level Up Revenue Cycle Leadership for Financial Survival

Missed the HFMA Annual Conference 2025? This webinar will feature content from a top rated session at the conference. With payers' digital transformation adding significant pressure to an already demanding payment landscape, today’s hospital revenue cycle leaders are racing to strengthen competencies in several core areas. Learn how peers are bridging these gaps and successfully leading cross-functional teams, championing innovation while navigating both rapid change management and complex payer relations.

Original Live Webinar Date: September 30, 2025

Recognize key revenue cycle trends and the associated impact on leadership skills and competency needs.
Identify actionable leadership strategies for breaking down communication silos that impede clinical denials improvement.
Gain insight and practical ideas on how to lead teams through the rapid changes brought about by emerging tech and complex payer relations.

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Content Type: On Demand Webinar

Topic: Quality and Cost Reporting

Delivery Method: Self-Study

Key Performance Indicators in the Revenue Cycle

In this course, you will learn about the key performance indicators (KPIs) and benchmarking that can raise the level of accounts receivable department performance. This course also covers the various techniques used to measure accounts receivable activity.

Learning Objectives

After completing this course, you will be able to:

Gain access to equations for measuring accounts receivable performance.
Understand techniques to measure accounts receivable, including discharge not final billed and the "suspense" period.

Content Type: Course

Topic: Quality and Cost Reporting

Delivery Method: Self-Study

Program Level: Basic

Recommended For: Revenue Cycle

May 26:Preventing Medical Denials Before They Start

Date: Tuesday, May 26, 2026, 2:00 - 3:00 PM CST

Medical necessity denials remain one of the most persistent and expensive challenges in the revenue cycle. They create rework, delay reimbursement, and force revenue cycle, coding and clinical teams into reactive appeals processes that drain time and cash flow. In this webinar, we will share real examples of how organizations have seamlessly moved denials prevention upstream. By leveraging content that powers strengthening documentation, aligning clinical and coding workflows with commercial payer policies, and validating medical necessity requirements earlier in the process so claims are more accurate before submission. We will also discuss other coding and denials solutions that can work together.

Speakers

	Megan Broom Sr. Director of Product Sales at IMO Health IMO Health
	Holly Ridge, BSN, RN, CPC, CPMA Product Manager, Medical Necessity IMO Health

Learning Objectives

Understand why medical necessity denials are difficult to manage and where breakdowns begin across the front end of the revenue cycle
Gauge the impact of stronger documentation and coding alignment on claim defensibility
Identify opportunities to reduce downstream rework, appeals and reimbursement delays

CPE Information

CPE Award Amount: 1.0 (60-minute segment)
Program Level: Basic
Program Prerequisite: None
Advanced Preparation: None
Delivery Method: Group Internet Based
Topic: Medical Necessity
Field of Study: Finance

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

In order to receive CPE credit for this session, you must participate in 50 minutes of the presentation for this one hour program. You must also respond to the 4 polling questions that will appear during the session and complete the online evaluation within 2 business days after the webinar.

Meeting Code: 26AT18RAT18

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Sponsored by:

Content Type: Live Webinar

Topic: Management Strategies

Delivery Method: Group Internet Based

Program Level: Basic

Recommended For: Billing

CPE Hours: 1.00

Finance: 1.00

Medicare Inpatient Reimbursement Fundamentals

Medicare Inpatient Reimbursement is the payment system used by the U.S. Medicare program to compensate healthcare providers for the costs associated with providing inpatient hospital services to Medicare beneficiaries.

In this course, you will learn about the Inpatient Prospective Payment System and how it is structured to reimbursement healthcare providers for the items and services furnished to Medicare beneficiaries. This course will also provide you with a general understanding of various payment delivery mechanisms within the IPPS.

Learning Objectives

Explore the history and significance of establishing the Medicare Inpatient Prospective Payment System.
Describe how Medicare reimburses for inpatient care through reimbursement components.
Examine the impact that hospitals' geographic location, wage index, value-based purchasing, readmission adjustments, and capital payments have on Medicare reimbursement and to hospital inpatient care.

CPE Information

CPE Award Amount: 2.0
Program Level: Basic
Program Prerequisite: None
Recommended Experience: Revenue cycle staff, reimbursement professionals, managed care contracting professionals, and financial professionals operate at various levels.
Advanced Preparation: None
Instructional Method: QAS Self-Study
Delivery Method: QAS Self-Study
Field of Study and Topic in hours: Specialized Knowledge - 2.0

CPE Sponsor: Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA)
as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Content Type: Course

Topic: Medicare Payment and Reimbursement

Delivery Method: QAS Self Study

Program Level: Basic

CPE Hours: 2.00

Specialized Knowledge: 2.00

Mid-Cycle Optimization: Tackling Revenue Integrity Challenge

Healthcare organizations are under increasing pressure to manage the effects of regulatory changes, staffing shortages, and financial performance. The mid-cycle—spanning coding, documentation, charge integrity, and compliance—is a critical phase where inefficiencies often lead to lost revenue and increased risk. This webinar explores the top four challenges facing mid-cycle operations and offers actionable strategies to improve accuracy, reduce denials, and enhance reimbursement. With real-world data and best practices, this session is designed to help healthcare leaders strengthen mid-cycle performance and protect revenue integrity. Original Live Webinar Date: October 14, 2025

Learning Objectives

Apply strategies for improved documentation and coding accuracy
Identify and correct high-risk charge capture issues
Manage labor and vendor costs through smarter operations
Leverage technology and education to drive consistency and compliance

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Content Type: On Demand Webinar

Delivery Method: Self-Study

Next-Gen Revenue Cycle: Automated, Secure, Patient-Centric

Revenue cycle management (RCM) has become increasingly complex in today's healthcare landscape. Staffing shortages, rising cybersecurity risks, and ever-higher patient experience expectations are forcing provider organizations to rethink how they manage financial and clinical workflows. In this webinar, industry experts will share how adopting a security-certified Interaction Experience Management (IXM) platform can help providers automate manual processes, safeguard sensitive data, and deliver modern, frictionless experiences that retain patients and staff. Attendees will discover what it takes to achieve real, measurable ROI while staying prepared for emerging regulatory changes.

Original Live Webinar Date: May 22, 2025

Learning Objectives:

Understand the evolving RCM pressures: explore how consumer-like expectations, security breaches and staffing shortages are changing the fundamentals of RCM
Discover how to mitigate cyber threats and ensure compliance starting with evaluating technology vendors and embedding security into every stage of your RCM workflow
Learn how automating repetitive tasks - from patient registration to financial assistance applications - can ease workforce constraints See why "easy to do business with" is the new requirement for providers and how digital tools can drive higher patient satisfaction and loyalty

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Content Type: On Demand Webinar

Delivery Method: Self-Study

No More Business as Usual: How Generative AI Is Real and Already Paying Off in RCM

Missed the HFMA Annual Conference 2025? This webinar will feature content from a top rated session at the conference. Generative AI (GenAI) is no longer hype — it's transforming revenue cycle management today. In this session, learn how Cleveland Clinic and other leading health systems and academic medical centers are using GenAI to streamline processes like medical coding and documentation review. Unlike past automation technology, GenAI tackles complex, unstructured data and supports real-time human-AI collaboration. Speakers will break down what GenAI really does, where it excels, and how to start small and scale impact fast. Walk away with practical strategies, real-world use cases, and a clear path to bringing GenAI into your RCM workflows — with lessons straight from the front lines.

Original Live Webinar Date: September 9, 2025

Learning Objectives

Discuss real-world revenue cycle applications and case studies, including medical coding and document review
Outline a GenAI implementation for your organization in a phased, strategic manner without requiring a full operational overhaul
Cover key change management considerations for your organization, promoting a balanced approach that integrates your workforce’s expertise with AI-driven efficiency
Empower and motivate your staff to use AI effectively and efficiently

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Content Type: On Demand Webinar

Delivery Method: Self-Study

Patient Access Essentials

Everyone with patient access contributes to financial performance. This four-course training program provides an overview of best practice recommendations to enhance the knowledge, competencies and productivity in patient-facing positions. Revenue cycle supervisors typically have limited time and resources to deliver this all-important training to staff. HFMA's Patient Access Essentials training program provides easy access learning and a simple, cost-effective solution to educate patient access personnel quickly and accurately. This training program is designed to educate new hires as well as those who currently serve in a patient access role yet want to gain a better understanding of how their role impacts revenue cycle performance and reputation of the organization they represent overall.

Learning Objectives

After completing this program, you will be able to: 

Understand the impact of the patient access role in driving revenue cycle performance.
Reduce denials through accurate data collection.
Address the importance of insurance verification and benefit coordination.
Enhance the patient experience.
Communicate with patients about their financial responsibility.
Comply with HIPAA requirements.

Program Outline

Course 1: Revenue Cycle Overview
Course 2: Customer Service and Patient Satisfaction
Course 3: Importance of Insurance Verification
Course 4: A Day in the Life of a Patient Access Superstar
Patient Access Essentials Assessment

CPE Information

CPE Award Amount: 3.0
Program Level: Basic
Program Prerequisites: None
Recommended Experience: Healthcare access and business office staff, Managers, Directors or any individual who has operational and/or financial responsibility within revenue cycle healthcare delivery.
Advanced Preparation: None
Instructional Delivery Method: QAS Self-Study
Field of Study and Topic in hours: Specialized Knowledge - 3.0
CPE Sponsor: HFMA is registered with the National Association of State Boards of Accountancy (NASBA), as a Quality Assurance Service sponsor of continuing professional education. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding QAS program sponsors may be submitted to the NASBA through its website: www.learningmarket.org

Content Type: Course

Topic: Patient Access

Delivery Method: QAS Self Study

Program Level: Basic

Recommended For: Revenue Cycle

CPE Hours: 3.00

Designation: PAE

Specialized Knowledge: 3.00

Patient Experience and Satisfaction

In this course, we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members play in a patient's experience and satisfaction. We will also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.

Learning Objectives

After completing this course, you will be able to:

Identify the objective of the HCAHPS initiative
Discuss patients' expectations related to the revenue cycle
Understand the HCAHPS survey and impact of communication and customer satisfaction
Apply the strategies used by revenue cycle leadership and staff in improving overall patient experiences
Identify the hard and soft costs to the provider of poor quality patient experiences

Content Type: Course

Topic: Organizational Support

Delivery Method: Self-Study

Program Level: Basic

Recommended For: Revenue Cycle

Policy Precision: Navigating Rev Cycle & Reimbursement Today

Join Shawn Stack on his bi-monthly webinar series designed specifically for hospital executives seeking to stay ahead of the curve in today's evolving healthcare regulatory landscape. In each session, Shawn will provide updates on the latest national healthcare reimbursement and revenue cycle regulations, policies, and trends. From changes in Medicare and Managed Care reimbursement policies to updates on proposed and final regulatory policies. This webinar series will be held every other month on the third Wednesday of the month and will equip you with the knowledge and insights needed to navigate the complex world of the healthcare business office. Don't miss this opportunity to stay informed, connected, and ahead of the curve!

Original Live Webinar Date: February 26, 2025

Learning Objectives

Understand the latest updates and changes in national healthcare reimbursement regulations and policies
Acquire actionable takeaways and strategies for improving revenue cycle performance and financial sustainability in healthcare organizations
Explore best practices for ensuring compliance with regulatory requirements related to healthcare reimbursement
Identify key trends and emerging issues impacting finance, rev cycle, and patient-centered care in the healthcare industry

Learn about membership benefits | Explore Membership

Content Type: On Demand Webinar

Delivery Method: Self-Study

Policy Precision: Navigating Rev Cycle & Reimbursement Today (April 2025)

Join Shawn Stack on his bi-monthly webinar series designed specifically for hospital executives seeking to stay ahead of the curve in today's evolving healthcare regulatory landscape. In each session, Shawn will provide updates on the latest national healthcare reimbursement and revenue cycle regulations, policies, and trends. From changes in Medicare and Managed Care reimbursement policies to updates on proposed and final regulatory policies. This webinar series will be held every other month on the third Wednesday of the month and will equip you with the knowledge and insights needed to navigate the complex world of the healthcare business office. Don't miss this opportunity to stay informed, connected, and ahead of the curve!

Original Live Webinar Date: April 23, 2025

Learning Objectives

Understand the latest updates and changes in national healthcare reimbursement regulations and policies
Acquire actionable takeaways and strategies for improving revenue cycle performance and financial sustainability in healthcare organizations
Explore best practices for ensuring compliance with regulatory requirements related to healthcare reimbursement
Identify key trends and emerging issues impacting finance, rev cycle, and patient-centered care in the healthcare industry

Learn about membership benefits | Explore Membership

Content Type: On Demand Webinar

Delivery Method: Self-Study

Policy Precision: Navigating Rev Cycle & Reimbursement Today (August)

Join Shawn Stack on his bi-monthly webinar series designed specifically for hospital executives seeking to stay ahead of the curve in today's evolving healthcare regulatory landscape. In each session, Shawn will provide updates on the latest national healthcare reimbursement and revenue cycle regulations, policies, and trends. From changes in Medicare and Managed Care reimbursement policies to updates on proposed and final regulatory policies. This webinar series will be held every other month on the third Wednesday of the month and will equip you with the knowledge and insights needed to navigate the complex world of the healthcare business office. Don't miss this opportunity to stay informed, connected, and ahead of the curve! Original Live Webinar Date: August 27, 2025

Learn about membership benefits | Explore Membership

Content Type: On Demand Webinar

Topic: Quality and Cost Reporting

Delivery Method: Self-Study

Policy Precision: Navigating Rev Cycle & Reimbursement Today (July)

Join Shawn Stack on his bi-monthly webinar series designed specifically for hospital executives seeking to stay ahead of the curve in today's evolving healthcare regulatory landscape. In each session, Shawn will provide updates on the latest national healthcare reimbursement and revenue cycle regulations, policies, and trends. From changes in Medicare and Managed Care reimbursement policies to updates on proposed and final regulatory policies. This webinar series will be held every other month on the third Wednesday of the month and will equip you with the knowledge and insights needed to navigate the complex world of the healthcare business office. Don't miss this opportunity to stay informed, connected, and ahead of the curve!

Original Live Webinar Date: July 23, 2025

Learning Objectives

Understand the latest updates and changes in national healthcare reimbursement regulations and policies
Acquire actionable takeaways and strategies for improving revenue cycle performance and financial sustainability in healthcare organizations
Explore best practices for ensuring compliance with regulatory requirements related to healthcare reimbursement
Identify key trends and emerging issues impacting finance, rev cycle, and patient-centered care in the healthcare industry

Learn about membership benefits | Explore Membership

Content Type: On Demand Webinar

Delivery Method: Self-Study

Policy Precision: Navigating Rev Cycle & Reimbursement Today (October)

Join Shawn Stack on his bi-monthly webinar series designed specifically for hospital executives seeking to stay ahead of the curve in today's evolving healthcare regulatory landscape. In each session, Shawn will provide updates on the latest national healthcare reimbursement and revenue cycle regulations, policies, and trends. From changes in Medicare and Managed Care reimbursement policies to updates on proposed and final regulatory policies. This webinar series will be held every other month on the third Wednesday of the month and will equip you with the knowledge and insights needed to navigate the complex world of the healthcare business office. Don't miss this opportunity to stay informed, connected, and ahead of the curve!

Original Live Webinar Date: October 22, 2025

Learning Objectives

Understand the latest updates and changes in national healthcare reimbursement regulations and policies
Acquire actionable takeaways and strategies for improving revenue cycle performance and financial sustainability in healthcare organizations
Explore best practices for ensuring compliance with regulatory requirements related to healthcare reimbursement
Identify key trends and emerging issues impacting finance, rev cycle, and patient-centered care in the healthcare industry

Learn about membership benefits | Explore Membership

Content Type: On Demand Webinar

Delivery Method: Self-Study

Preventing Denials Together: Provider and Payer Alignment

Insurance denials hurt more than revenue, they delay care, frustrate staff, and erode patient trust. Join this expert panel to explore the financial, operational, and patient experience impacts of denials, and learn actionable strategies to prevent denials before they happen and reduce friction. From front-end fixes to payer collaboration, you’ll gain practical insights and real-world insights from RCM leaders from across the industry that your team can implement today. If you're a revenue cycle or patient access leader, this session will equip you to lead change and partner for better outcomes.

Original Live Webinar Date: July 15, 2025

Learning Objectives

Understand why denials happen in the first place—and how to identify high-impact root causes
Determine front-end strategies and back-end improvements to reduce, and even prevent, denials
Examine payer insights into the intent behind denials, compliance requirements, and how better communication can improve outcomes
Apply collaboration tactics that foster better relationships between providers and payers to reduce administrative burden and denial friction

Learn about membership benefits | Explore Membership

Content Type: On Demand Webinar

Delivery Method: Self-Study

Preventing Medical Denials Before They Start

Date: Tuesday, May 26, 2026, 2:00 - 3:00 PM CST

Medical necessity denials remain one of the most persistent and expensive challenges in the revenue cycle. They create rework, delay reimbursement, and force revenue cycle, coding and clinical teams into reactive appeals processes that drain time and cash flow.

In this webinar, we will share real examples of how organizations have seamlessly moved denials prevention upstream. By leveraging content that powers strengthening documentation, aligning clinical and coding workflows with commercial payer policies, and validating medical necessity requirements earlier in the process so claims are more accurate before submission. We will also discuss other coding and denials solutions that can work together.

Speakers

	Megan Broom Sr. Director of Product Sales at IMO Health IMO Health
	Holly Ridge, BSN, RN, CPC, CPMA Product Manager, Medical Necessity IMO Health

Learning Objectives

Understand why medical necessity denials are difficult to manage and learn where breakdowns begin across the front end of the revenue cycle
Gauge the impact of stronger documentation and coding alignment on claim defensibility
Identify opportunities to reduce downstream rework, appeals and reimbursement delays

Content Type: On Demand Webinar

Topic: Denials Management

Delivery Method: Self-Study

Program Level: Basic

Recommended For: Finance

RCM Innovation and Strategy: 2025 Survey Highlights

What's shaping the future of revenue cycle management (RCM)? This session presents key findings from the 2025 Transformative Trends Survey, offering a data-driven look at how healthcare organizations are evolving their RCM strategies. Attendees will explore emerging trends, best practices, and how the Revenue Cycle Management Technology Adoption Model (RCMTAM) is being used to align technology investments with financial performance goals. The session will also highlight how organizations are leveraging automation and innovation to meet key performance indicators and strategic objectives in an increasingly complex healthcare environment.

Original Live Webinar Date: November 11, 2025

Learning Objectives

Interpret the key findings and strategic implications of the 2025 Transformative Trends Survey
Identify best practices in RCM technology, automation and innovation
Assess how the RCMTAM framework supports achievement of organizational objectives and KPIs

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Content Type: On Demand Webinar

Delivery Method: Self-Study

RCM Technology in the World of AI Adoption

As artificial intelligence (AI) continues to reshape healthcare operations, revenue cycle management (RCM) is emerging as a key area of innovation. This session explores how AI adoption is applied within FinThrive and HFMA's Revenue Cycle Management Technology Adoption Model (RCMTAM), providing a framework for effective organizational application of AI. Attendees will examine practical AI RCM use cases and analyze how technology staging within the RCMTAM supports scalable, strategic adoption. Original Live Webinar Date: September 11, 2025

Original Live Webinar Date: September 11, 2025

Explain the fundamentals of AI and its relevance to healthcare RCM
Evaluate real-world use cases of AI in RCM operations
Assess how AI adoption aligns with technology staging in the RCMTAM framework

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Content Type: On Demand Webinar

Delivery Method: Self-Study

Reducing the Real Costs of Denials and A/R Impact

For many practices, denials and slow A/R are more than just financial setbacks. They create daily stress, drain resources and pull staff away from the work that matters most. Understanding the root causes early can make a measurable difference in both cash flow and operational efficiency. Join this session to learn how to identify and address common denial drivers, shorten A/R cycles and strengthen financial performance without a major system change. You’ll also walk through a real-world example to see how these strategies work in practice.

Original Live Webinar Date: September 23, 2025

Learning Objectives

Pinpoint common denial root causes
Reduce A/R days to accelerate cash flow and ease the burden on staff
Apply proven best practices to improve revenue cycle efficiency

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Content Type: On Demand Webinar

Delivery Method: Self-Study

Region 8 HFMA: Current Issues in Business Ethics 2024

Boz Bostrom will provide participants with an update in business ethics issues. There will be a focus on learning from real-world ethical violations involving accounting and finance professionals. Original Live Webinar Date: December 17, 2024 Learning Objectives - Understand the RCMTAM, a free company-agnostic revenue cycle management technology adoption model developed with the formal input of over 100 health system revenue cycle leaders - Assess how the RCMTAM can be used to identify strengths and weaknesses in RCM performance, with critical revenue-capture elements weighted and identified - Identify real-world results from UC San Diego Health's use of the RCMTAM

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Content Type: On Demand Webinar

Topic: Administration

Delivery Method: Self-Study