Course catalogue

Missed the HFMA Annual Conference 2025? This webinar will feature content from a top rated session at the conference. Generative AI (GenAI) is no longer hype — it's transforming revenue cycle management today. In this session, learn how Cleveland Clinic and other leading health systems and academic medical centers are using GenAI to streamline processes like medical coding and documentation review. Unlike past automation technology, GenAI tackles complex, unstructured data and supports real-time human-AI collaboration. Speakers will break down what GenAI really does, where it excels, and how to start small and scale impact fast. Walk away with practical strategies, real-world use cases, and a clear path to bringing GenAI into your RCM workflows — with lessons straight from the front lines.

Original Live Webinar Date: September 9, 2025

Learning Objectives

• Discuss real-world revenue cycle applications and case studies, including medical coding and document review
• Outline a GenAI implementation for your organization in a phased, strategic manner without requiring a full operational overhaul
• Cover key change management considerations for your organization, promoting a balanced approach that integrates your workforce’s expertise with AI-driven efficiency
• Empower and motivate your staff to use AI effectively and efficiently

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In this course, we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members play in a patient's experience and satisfaction. We will also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.

Learning Objectives

After completing this course, you will be able to:

• Identify the objective of the HCAHPS initiative
• Discuss patients' expectations related to the revenue cycle
• Understand the HCAHPS survey and impact of communication and customer satisfaction
• Apply the strategies used by revenue cycle leadership and staff in improving overall patient experiences
• Identify the hard and soft costs to the provider of poor quality patient experiences

Join Shawn Stack on his bi-monthly webinar series designed specifically for hospital executives seeking to stay ahead of the curve in today's evolving healthcare regulatory landscape. In each session, Shawn will provide updates on the latest national healthcare reimbursement and revenue cycle regulations, policies, and trends. From changes in Medicare and Managed Care reimbursement policies to updates on proposed and final regulatory policies. This webinar series will be held every other month on the third Wednesday of the month and will equip you with the knowledge and insights needed to navigate the complex world of the healthcare business office. Don't miss this opportunity to stay informed, connected, and ahead of the curve!

Original Live Webinar Date: July 23, 2025

Learning Objectives

• Understand the latest updates and changes in national healthcare reimbursement regulations and policies
• Acquire actionable takeaways and strategies for improving revenue cycle performance and financial sustainability in healthcare organizations
• Explore best practices for ensuring compliance with regulatory requirements related to healthcare reimbursement
• Identify key trends and emerging issues impacting finance, rev cycle, and patient-centered care in the healthcare industry

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Insurance denials hurt more than revenue, they delay care, frustrate staff, and erode patient trust. Join this expert panel to explore the financial, operational, and patient experience impacts of denials, and learn actionable strategies to prevent denials before they happen and reduce friction. From front-end fixes to payer collaboration, you’ll gain practical insights and real-world insights from RCM leaders from across the industry that your team can implement today. If you're a revenue cycle or patient access leader, this session will equip you to lead change and partner for better outcomes. 

Original Live Webinar Date: July 15, 2025

Learning Objectives

• Understand why denials happen in the first place—and how to identify high-impact root causes
• Determine front-end strategies and back-end improvements to reduce, and even prevent, denials
• Examine payer insights into the intent behind denials, compliance requirements, and how better communication can improve outcomes
• Apply collaboration tactics that foster better relationships between providers and payers to reduce administrative burden and denial friction

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What's shaping the future of revenue cycle management (RCM)? This session presents key findings from the 2025 Transformative Trends Survey, offering a data-driven look at how healthcare organizations are evolving their RCM strategies. Attendees will explore emerging trends, best practices, and how the Revenue Cycle Management Technology Adoption Model (RCMTAM) is being used to align technology investments with financial performance goals. The session will also highlight how organizations are leveraging automation and innovation to meet key performance indicators and strategic objectives in an increasingly complex healthcare environment.

Original Live Webinar Date: November 11, 2025

Learning Objectives

• Interpret the key findings and strategic implications of the 2025 Transformative Trends Survey
• Identify best practices in RCM technology, automation and innovation
• Assess how the RCMTAM framework supports achievement of organizational objectives and KPIs

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For many practices, denials and slow A/R are more than just financial setbacks. They create daily stress, drain resources and pull staff away from the work that matters most. Understanding the root causes early can make a measurable difference in both cash flow and operational efficiency. Join this session to learn how to identify and address common denial drivers, shorten A/R cycles and strengthen financial performance without a major system change. You’ll also walk through a real-world example to see how these strategies work in practice.

Original Live Webinar Date: September 23, 2025

Learning Objectives

• Pinpoint common denial root causes
• Reduce A/R days to accelerate cash flow and ease the burden on staff
• Apply proven best practices to improve revenue cycle efficiency

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In an era of razor-thin margins and rising denial rates, automation isn’t just an option—it’s a strategic necessity. But success depends on thoughtful planning, not simply deploying tools. In this session, presenters explore the real-world journey leveraging automation to improve clinical processes at Virginia Women’s Center – a member of the Privia Health Network, including medical record requests and test result updates, to revenue cycle operations such as carrier directory verification and claim screening. Participants will leave with a pragmatic framework for evaluating automation opportunities, lessons learned, and performance benchmarks to guide their own roadmap.

Original Live Webinar Date: November 25, 2025

Learning Objectives

• Identify RCM workflows most suitable for automation
• Understand the key steps and pitfalls in implementing automation projects
• Evaluate success metrics to measure performance and ROI

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In this course we will address the charge process and its impact on revenue cycle. Components of the chargemaster including HCPCS, CPE codes, and modifiers will be covered as well as the maintenance of the chargemaster for accurately representing services provided within a healthcare organization.

Learning Objectives

After completing this course, you will be able to:

• Discuss the components of chargemaster and the various coding conventions used.
• Recognize the importance of routine maintenance of charge master files.
• Examine the challenges and value of chargemaster.

CPE Information

• CPE Award Amount: 1 (estimated)
• Program Level: Basic
• Program Prerequisite: None
• Recommended Experience: One or more years of experience in revenue cycle activities.
• Advanced Preparation: None
• Instructional Delivery Method: QAS Self-Study
• Field of Study & Topic in hours: Charge Capture
• CPE Sponsor: HFMA is registered with the National Association of State Boards of Accountancy (NASBA), as a Quality Assurance Service sponsor of continuing professional education. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding QAS program sponsors may be submitted to the NASBA through its website: www.learningmarket.org

Released: March 2024

Date: September 1, 2026

Revenue leakage often starts as everyday revenue cycle friction: denials, underpayments, prior authorization delays, missing documentation, manual rework, and payer follow-up. This webinar shares research-based findings on where leakage can occur across ancillary and outpatient revenue cycle operations and why those issues matter to both frontline teams and finance leaders. Attendees will learn how to connect billing, claims, patient access, reimbursement, and workflow data to financial impact; identify patterns that point to root causes; and prioritize practical actions that reduce rework, improve cash flow, and support more focused revenue cycle improvement discussions.

Speakers

Joshua Baracks
Engagement Manager
Sage Growth Partners

Daniel D’Orazio
CEO
Sage Growth Partners

Diana Richard
AVP, National Accounts, Pathology/Radiology/Health Systems
XiFin, Inc.

Learning Objectives

• Identify where revenue leakage can occur across ancillary and outpatient revenue cycle operations
• Connect everyday billing, claims, patient access, reimbursement, and workflow issues to financial impact
• Recognize patterns in denial and reimbursement data that point to root causes and process improvement opportunities
• Distinguish frontline-actionable issues from challenges that require leadership, payer, or cross-functional intervention
• Apply research-based findings to prioritize practical actions that reduce rework, improve cash flow, and strengthen revenue cycle performance

CPE Information

• CPE Award Amount: 1.0 (60-minute segment)
• Program Level: Basic
• Program Prerequisite: None
• Advanced Preparation: None
• Delivery Method: Group Internet Based
• Topic: Revenue Cycle
• Field of Study: Finance

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

In order to receive CPE credit for this session, you must participate in 50 minutes of the presentation for this one hour program. You must also respond to the 4 polling questions that will appear during the session and complete the online evaluation within 2 business days after the webinar.

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For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

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