Course catalogue

Date: Thursday, October 22, 2026, 2:00 PM – 3:00 PM CST

Provider reimbursement is increasingly being shaped through regulation, litigation, political pressure and competing payer/provider narratives. This webinar describes what is changing with the No Surprises Act and the political and policy issues surrounding it, as well as what providers can control.

Learn from Eric Berger, Principal at Liberty Partners Group and Executive Director for Americans for Fair Health Care (AFHC) and Medical Practice Support Alliance (MPSA) and Seth Pfaltzgraff, Healthcare Client Director at Macedon Technologies, about strategies for increasing reimbursement as well as technologies to prevent revenue leakage.

Speaker

Seth Pfaltzgraff, Healthcare Client Director at Macedon Technologies, works with healthcare providers, revenue cycle leaders, and dispute resolution organizations to modernize the operational processes that sit behind reimbursement, appeals, and payment integrity.
Seth’s experience spans:

 • Revenue Cycle Management
 • No Surprises Act Open Negotiation & IDR Operations
 • Denials & Appeals Automation
 • Payer Contracting & Negotiation Management
 • AI-Driven Operational Workflows
 • Enterprise Process Automation
Over the past decade, Seth has helped organizations identify opportunities where technology, process design, and operational discipline can create measurable business outcomes. Seth focuses on helping healthcare organizations simplify complex work through workflow automation, AI, and digital transformation initiatives.
Seth enjoys connecting with healthcare operators, RCM leaders, payer strategy teams, and technology executives who are looking to improve outcomes through smarter processes.

Learning Objectives

• Understand key policy and market forces shaping provider reimbursement
• Assess evolving NSA, Qualifying Payment Amount, and enforcement developments
• Identify reimbursement risks across denials, appeals, and underpayments
• Explore how finance leaders can influence policy and strategy
• Evaluate technology-enabled approaches to improve reimbursement performance

CPE Information

• CPE Award Amount: 1.0 (60-minute segment)
• Program Level: Basic
• Program Prerequisite: None
• Advanced Preparation: None
• Delivery Method: Group Internet Based
• Topic: Payment Reimbursement and Managed Care
• Field of Study: Specialized Knowledge

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

In order to receive CPE credit for this session, you must participate in 50 minutes of the presentation for this one hour program. You must also respond to the 4 polling questions that
will appear during the session and complete the online evaluation within 2 business days after the webinar.

For more information regarding refund policies, as well as any program concerns, please ...

Date: Tuesday, May 26, 2026, 2:00 - 3:00 PM CST

Speakers

	Megan Broom Sr. Director of Product Sales at IMO Health IMO Health
	Holly Ridge, BSN, RN, CPC, CPMA Product Manager, Medical Necessity IMO Health

Learning Objectives

• Understand why medical necessity denials are difficult to manage and learn where breakdowns begin across the front end of the revenue cycle
• Gauge the impact of stronger documentation and coding alignment on claim defensibility
• Identify opportunities to reduce downstream rework, appeals and reimbursement delays  

What's shaping the future of revenue cycle management (RCM)? This session presents key findings from the 2025 Transformative Trends Survey, offering a data-driven look at how healthcare organizations are evolving their RCM strategies. Attendees will explore emerging trends, best practices, and how the Revenue Cycle Management Technology Adoption Model (RCMTAM) is being used to align technology investments with financial performance goals. The session will also highlight how organizations are leveraging automation and innovation to meet key performance indicators and strategic objectives in an increasingly complex healthcare environment.

Original Live Webinar Date: November 11, 2025

Learning Objectives

• Interpret the key findings and strategic implications of the 2025 Transformative Trends Survey
• Identify best practices in RCM technology, automation and innovation
• Assess how the RCMTAM framework supports achievement of organizational objectives and KPIs

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For many practices, denials and slow A/R are more than just financial setbacks. They create daily stress, drain resources and pull staff away from the work that matters most. Understanding the root causes early can make a measurable difference in both cash flow and operational efficiency. Join this session to learn how to identify and address common denial drivers, shorten A/R cycles and strengthen financial performance without a major system change. You’ll also walk through a real-world example to see how these strategies work in practice.

Original Live Webinar Date: September 23, 2025

Learning Objectives

• Pinpoint common denial root causes
• Reduce A/R days to accelerate cash flow and ease the burden on staff
• Apply proven best practices to improve revenue cycle efficiency

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In an era of razor-thin margins and rising denial rates, automation isn’t just an option—it’s a strategic necessity. But success depends on thoughtful planning, not simply deploying tools. In this session, presenters explore the real-world journey leveraging automation to improve clinical processes at Virginia Women’s Center – a member of the Privia Health Network, including medical record requests and test result updates, to revenue cycle operations such as carrier directory verification and claim screening. Participants will leave with a pragmatic framework for evaluating automation opportunities, lessons learned, and performance benchmarks to guide their own roadmap.

Original Live Webinar Date: November 25, 2025

Learning Objectives

• Identify RCM workflows most suitable for automation
• Understand the key steps and pitfalls in implementing automation projects
• Evaluate success metrics to measure performance and ROI

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In this course we will address the charge process and its impact on revenue cycle. Components of the chargemaster including HCPCS, CPE codes, and modifiers will be covered as well as the maintenance of the chargemaster for accurately representing services provided within a healthcare organization.

Learning Objectives

After completing this course, you will be able to:

• Discuss the components of chargemaster and the various coding conventions used.
• Recognize the importance of routine maintenance of charge master files.
• Examine the challenges and value of chargemaster.

CPE Information

• CPE Award Amount: 1 (estimated)
• Program Level: Basic
• Program Prerequisite: None
• Recommended Experience: One or more years of experience in revenue cycle activities.
• Advanced Preparation: None
• Instructional Delivery Method: QAS Self-Study
• Field of Study & Topic in hours: Charge Capture
• CPE Sponsor: HFMA is registered with the National Association of State Boards of Accountancy (NASBA), as a Quality Assurance Service sponsor of continuing professional education. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding QAS program sponsors may be submitted to the NASBA through its website: www.learningmarket.org

Released: March 2024

Date: September 1, 2026, 2:00 - 3:00 PM CT

Revenue leakage often starts as everyday revenue cycle friction: denials, underpayments, prior authorization delays, missing documentation, manual rework, and payer follow-up. This webinar shares research-based findings on where leakage can occur across ancillary and outpatient revenue cycle operations and why those issues matter to both frontline teams and finance leaders. Attendees will learn how to connect billing, claims, patient access, reimbursement, and workflow data to financial impact; identify patterns that point to root causes; and prioritize practical actions that reduce rework, improve cash flow, and support more focused revenue cycle improvement discussions.

Speakers

Joshua Baracks
Engagement Manager
Sage Growth Partners

Daniel D’Orazio
CEO
Sage Growth Partners

Diana Richard
AVP, National Accounts, Pathology/Radiology/Health Systems
XiFin, Inc.

Learning Objectives

• Identify where revenue leakage can occur across ancillary and outpatient revenue cycle operations
• Connect everyday billing, claims, patient access, reimbursement, and workflow issues to financial impact
• Recognize patterns in denial and reimbursement data that point to root causes and process improvement opportunities
• Distinguish frontline-actionable issues from challenges that require leadership, payer, or cross-functional intervention
• Apply research-based findings to prioritize practical actions that reduce rework, improve cash flow, and strengthen revenue cycle performance

CPE Information

• CPE Award Amount: 1.0 (60-minute segment)
• Program Level: Basic
• Program Prerequisite: None
• Advanced Preparation: None
• Delivery Method: Group Internet Based
• Topic: Revenue Cycle
• Field of Study: Specialized Knowledge

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

In order to receive CPE credit for this session, you must participate in 50 minutes of the presentation for this one hour program. You must also respond to the 4 polling questions that will appear during the session and complete the online evaluation within 2 business days after the webinar.

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For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Sponsored by:

Outpatient and ancillary services are growing nearly twice as fast as inpatient care, yet rising costs and payer rules are putting margins at risk. Denial thresholds for outpatient claims are 25–50 percent stricter, and many hospitals report backlogs of up to 20 percent of claims due to authorization errors. In this webinar, hospital finance leaders will explore how to improve financial visibility, reduce avoidable denials, and keep cash moving. Gain practical steps to protect revenue, address staffing gaps, and build a more resilient outpatient revenue cycle.

Original Live Webinar Date: November 18, 2025

Learning Objectives

• Explain how payer site-of-care mandates and stricter denial thresholds affect outpatient revenue and margins
• Assess key outpatient performance measures such as denial rates, clean claim rates, and days in accounts receivable to identify revenue risks
• Identify process gaps that lead to recurring claim backlogs and delayed reimbursement
• Develop a plan to improve revenue capture by addressing authorization accuracy, registration quality, and cash flow visibility
• Prioritize technology, staffing, and workflow changes that strengthen outpatient revenue cycle resilience and support long-term sustainability

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Original Live Webinar Date: Tuesday, June 2, 2026, 2:00 PM – 3:00 PM CST

Too often, insurance A/R is viewed as a clean-up function; one that is constrained, restricted and constantly evolving. But when approached strategically, insurance A/R becomes a powerful lever for margin improvement. This session will show how accurate denial informatics and trending transforms insurance A/R from a reactive backlog into a structured, repeatable operating model that prevents revenue leakage before it occurs. Attendees will learn how to identify true root causes, distinguish systemic issues from one-off payer behavior and translate denial data into clear operational priorities. Sponsored by: Revco Solutions

Speakers

Learning Objectives

• Identify the most critical denial and variance reports to watch
• Trend denial root causes that drive repeatable and sustainable action, not just insight
• Get best practices for ongoing data monitoring and recurrence prevention

Sponsored by: