Course catalogue

HFMA’s Certified Revenue Cycle Representative (CRCR) program is the only content available that provides a national-level certification for addressing the contemporary patient-centric revenue cycle. Learners will gain knowledge, competencies, and productivity with best-practices recommendations to positively impact the revenue cycle and enhance the patient experience. CRCR earners help set the standards of performance for revenue cycle staff proving a high level of revenue knowledge and expertise has been reached. Individuals will be better prepared to decrease receivables, reduce denials, and work more efficiently in the revenue cycle role. One or more years of experience in revenue cycle activities is recommended.

After this program, you will be able to:

• Identify processes and techniques for both enhancing the patient experience and improving financial performance Explore the most effective ways to reduce denials and simplify collections
• Review regulations to assure compliance
• Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
• Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover 

CPE Award Amount: 14.0

Program Level: Intermediate

Program Prerequisite:
Experience with and understanding of general revenue cycle operations and processing, including workflows and processes for patient access, patient registration, billing, claims management, and patient communications and financial discussions.

Recommended Experience: One or more years of experience in revenue cycle activities.

Advanced Preparation: None

Instructional Method: Self-Study

Delivery Method: QAS Self-Study

Field of Study & Topic in hours:
0.5 Behavioral Ethics - 2.0 Finance - 11.5 Specialized Knowledge

Content last revised: March 2026

CPE Sponsor: Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Get recognized as a valued contributor to your organization's financial performance when you earn HFMA's Certified Specialist Accounting and Finance (CSAF) certification. Those who earn this certification have demonstrated mastery in reading and analyzing financial reports and statements, risk-sharing arrangements, managed care contracts, and profitability ratios.

After this program, you will be able to:

• Compare various types of budgets Identify types of cost behaviors
• Recognize the types of risk-sharing arrangements in managed care contracts
• Identify capital investment evaluation techniques 

CPE Award Amount: 14.0

Program Level: Intermediate

Program Prerequisite: Basic knowledge of cost accounting principles, budgeting concepts, cash management, financial reports, and internal control concepts.

Recommended Experience: General accounting experience and familiarity with finance functions in various healthcare settings.

Advanced Preparation: None

Instructional Method: Self-Study

Delivery Method: QAS Self-Study

Field of Study & Topic in hours: 3.5 Accounting - 10.5 Finance

Content last revised: February 2026.

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Get recognized as a valued contributor to your organization's financial performance when you earn HFMA's Certified Specialist Business Intelligence (CSBI) certification. Those who earn this certification have demonstrated their ability to find, inspect, clean, transform, and model data to clarify issues; suggest conclusions; and support decision making designed to improve financial efficiencies and operational effectiveness.

Learning Objectives

• Recognize the phenomenon called big data Identify the concepts and tools of business intelligence
• Recognize how information for better decisions is derived from large, clinical, financial, and other databases Identify the key point of leverage for analytics in the healthcare industry
• Recognize the decision types and analytic tools that are part of decision management Identify how data warehousing, reporting and analysis tools, and data systems architecture are used
• Apply the basics of analytical and quantitative skills of BI in healthcare Understand and perform sampling
• Recognize the role of business intelligence in stimulating action in the changing healthcare industry
• Recognize how emotional intelligence, leadership skills, and power bases can create a strong leverage for influence Identify the various kinds of leadership styles and power bases

CPE Award Amount: 10.0

Program Level: Intermediate

Program Prerequisite: Knowledge of the healthcare industry as it relates to financial data in a healthcare setting, including data, processes, workflows and productivity. Some knowledge of quantitative and analytic skills helpful.

Recommended Experience: 3-5 years experience in data or statistical analysis or other data-related fields helpful.

Advanced Preparation: None

Instructional Method: Self-Study

Delivery Method: QAS Self-Study

Field of Study & Topic in hours: 5.0 Specialized Knowledge - 5.0 Statistics

Content last revised: February 2026

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Get recognized as a leader in physician practice management when you earn HFMA's Certified Specialist Physician Practice Management (CSPPM) certification. With a focus on revenue cycle activities that enhance contemporary physician practice management, those who earn this certification will also gain specialist-level knowledge related to budget preparation, financial projections, cost accounting, managing information systems, and evaluating and negotiating payer contracts. Learning Objectives: Implement the key elements of patient registration, accounts receivable and collection processing Identify the key contributory elements of evaluation and management services Define ratios valuable in monitoring financial performance of a practice Identify processes related to physician compensation, compliance and contract evaluation Identify elements of strategic planning, information technology and the role of marketing.

Welcome to the Volunteer Code of ethics Course! We’re excited to have you here. 

This course provides Volunteer Leaders a review of relevant policies. Included:

• Understanding of code of ethics policy​
• Understanding of reporting process for potential code of ethics violations​
• Understanding of role and responsibility in regard to code of ethics policy as volunteer leaders

Note: This course is only accessible when assigned.

Learn how to complete FL 1-41 of the UB-04 billing form as it applies to all payers, including Medicare, Medicaid and commercial payers. Learners will become familiar with each form locator and understand detailed information about the codes needed to fill in these data areas.

We also offer Completing the UB-04 Billing Form: Form Locators 42 through 81. 

Learning Objectives

• Recognize the UB-04 format Form Locators (FL).
• Recognize how a bill type identifies the provider, the type of service and the frequency of billing.
• Identify the source of admission codes.
• Define discharge status codes.
• Recognize the condition codes and what these codes represent.
• Recognize occurrence codes and dates.
• Differentiate between occurrence codes and occurrence span codes.
• Identify value codes and what these codes represent.
• Identify where to find additional information on the internet.

This course explains how cost accounting helps organizations accurately predict the cost of providing services. It presents an overview of activity-based costing and describes how to develop and analyze cost information by product line. In addition, the course describes methods and benefits of developing a standard costing system, as well as variable and fixed costs and presents four types of cost behaviors. The course also includes the basic concepts of price variance, volume variance and efficiency variance. Estimated course completion time: 45 minutes Learning Objectives After completing this course, you will be able to: Define the term contribution margin. Define the term break-even point. Define the term overhead. Identify the purpose of activity-based costing. Identify the three main types of standards costs. Recognize the four types of individual cost behaviors. Identify the three principal types of expense variance.

Learning Objectives

After completing this course, you will be able to:

• Define the term contribution margin.
• Define the term break-even point.
• Define the term overhead.
• Identify the purpose of activity-based costing.
• Identify the three main types of standards costs.
• Recognize the four types of individual cost behaviors.
• Identify the three principal types of expense variance.

This course provides a brief history and overview of Medicare and Medicaid. It describes government organizations that regulate and administer this program. This course also discusses Medicare reimbursement. In addition, it highlights recent changes in the law affecting Medicare managed care contracting. This course also identifies the rights and responsibilities of Medicare enrollees. It also provides an overview of the Medicare Part D pharmacy benefit and points out some successes and failures of Medicaid managed care.

Learning Objectives

After completing this course, you will be able to:

• Provide an overview of Medicare and its history
• Recognize how the Centers for Medicare and Medicaid Services (CMS), the Federal Trade Commission (FTC), the Internal Revenue Service (IRS), the Office of the Inspector General (OIG), the Department of Justice (DOJ), the Securities and Exchange Commission (SEC), and the U.S. Public Health Service administer and regulate Medicare
• Define the Inpatient Prospective Payment System
• Recognize the Outpatient Medicare Prospective Payment System
• Recognize how Medicare provides payment to physicians
• Recognize relevant legislative changes affecting Medicare managed care
• Recognize demonstration projects
• Recognize examples of these projects
• Identify key elements of ABNs
• Identify the rights and responsibilities of Medicare enrollees
• Recognize the features of Medicare Part D
• Identify how healthcare providers are paid under Medicaid
• Recognize successes and failures of Medicaid managed care