Course catalogue

This course explains how strong, ethical leadership can eliminate the negative effects of office politics by creating a culture where performance—not manipulation—drives success. Learners will explore seven key areas, such as decision-making, communication, and authenticity, to build transparent environments that discourage gamesmanship and foster trust.

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This course helps leaders identify and overcome common blind spots and unconscious biases that can affect decision-making, relationships, and team performance. Learners will examine seven key leadership biases, recognize their potential impact, and develop strategies to lead with greater self-awareness, objectivity, and effectiveness. 

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This course explores four practical strategies leaders can use to deliver positive feedback that is meaningful, motivating, and memorable. Learners will discover how being specific, focusing on strengths, practicing self-assessment, and taking intentional action can strengthen employee engagement, reinforce desired behaviors, and boost team performance.

Original Delivery Date: Wednesday, September 16, 2026, 11:00 AM – 11:30 AM CST

Is your organization demonstrating excellence in revenue cycle performance? Learn how the 2027 HFMA MAP Award can recognize your team’s achievements and elevate your organization’s success. This webinar will walk through the application process, award criteria, key dates and deadlines, and what you need to know to prepare a strong submission. You’ll also learn about the benefits of applying and how 2027 MAP Award winners will be recognized at HFMA’s Revenue Cycle Conference in Orlando, including opportunities to take the stage, celebrate their accomplishments and share their success with the revenue cycle community.

Speaker

Date: Thursday, November 19, 2026, 2:00 PM – 3:00 PM CST

More than half of healthcare executives are considering their Ambulatory Surgery Center (ASC) strategy as payer pressure and patient preference continue to migrate procedures out of the hospital. This migration has increased the need for new technologies in the ASC- providing an equivalent experience and quality to the patients.  

Learn from a tenured ASC CEO on the implementation, economics, and best practices of maximizing your ASC program. The strategies discussed will enable administrators to prepare their programs, maximize growth opportunities, and discuss general considerations. 

Speakers

Learning Objectives

• Describe the reimbursement updates for Ambulatory Surgery Centers
• Describe the growth of general, gynecology, and urology service lines in the ASC
• Develop proforma best practices for technology evaluation
• Describe the implementation process for robotic surgery in your ASC
• Apply best practices to launching your ASC robotic program

CPE Information

• CPE Award Amount: 1.0 (60-minute segment)
• Program Level: Basic
• Program Prerequisite: None
• Advanced Preparation: None
• Delivery Method: Group Internet Based
• Topic: Operations and Process Improvement
• Field of Study: Specialized Knowledge

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

In order to receive CPE credit for this session, you must participate in 50 minutes of the presentation for this one hour program. You must also respond to the 4 polling questions that
will appear during the session and complete the online evaluation within 2 business days after the webinar.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Sponsored by

Medicare Inpatient Reimbursement is the payment system used by the U.S. Medicare program to compensate healthcare providers for the costs associated with providing inpatient hospital services to Medicare beneficiaries.

In this course, you will learn about the Inpatient Prospective Payment System and how it is structured to reimbursement healthcare providers for the items and services furnished to Medicare beneficiaries. This course will also provide you with a general understanding of various payment delivery mechanisms within the IPPS.

Learning Objectives

• Explore the history and significance of establishing the Medicare Inpatient Prospective Payment System.
• Describe how Medicare reimburses for inpatient care through reimbursement components.
• Examine the impact that hospitals' geographic location, wage index, value-based purchasing, readmission adjustments, and capital payments have on Medicare reimbursement and to hospital inpatient care.

CPE Information

CPE Award Amount: 2.0
Program Level: Basic
Program Prerequisite: None
Recommended Experience: Revenue cycle staff, reimbursement professionals, managed care contracting professionals, and financial professionals operate at various levels.
Advanced Preparation: None
Instructional Method: QAS Self-Study
Delivery Method: QAS Self-Study
Field of Study and Topic in hours: Specialized Knowledge - 2.0

CPE Sponsor: Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA)
as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Date: Tuesday, November 17, 2026, 1:00 PM – 2:00 PM CST

Rising denials, staffing shortages and looming Medicaid cuts are reshaping how hospitals and health systems manage their revenue cycles. This year, 61% of organizations expect their financial performance to decline unless they change their RCM systems and processes. Join the webinar for an exclusive first look at the 2026 RCM Benchmark Survey Report, drawn from 102 hospital and health system RCM leaders. You'll get the data behind the trends and hear directly from RCM leaders on how their organizations are responding.

Reserve your spot to see the full findings and take away practical strategies for strengthening your organization's financial performance.

Speakers

Learning Objectives

• Compare your organization's RCM metrics against data from respondents to identify where you stand and where gaps exist
• Assess whether your current technology investments align with where the industry is heading
• Apply insights from RCM leaders to strengthen how your team manages rising denials, post-payment audits and workforce constraints
• Evaluate hybrid operating models, outsourcing options and automation tools against your organization's specific financial pressures

CPE Information

• CPE Award Amount: 1.0 (60-minute segment)
• Program Level: Basic
• Program Prerequisite: None
• Advanced Preparation: None
• Delivery Method: Group Internet Based
• Topic: Revenue Cycle
• Field of Study: Specialized Knowledge

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

In order to receive CPE credit for this session, you must participate in 50 minutes of the presentation for this one hour program. You must also respond to the 4 polling questions that
will appear during the session and complete the online evaluation within 2 business days after the webinar.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Sponsored by

Everyone with patient access contributes to financial performance. This four-course training program provides an overview of best practice recommendations to enhance the knowledge, competencies and productivity in patient-facing positions. Revenue cycle supervisors typically have limited time and resources to deliver this all-important training to staff. HFMA's Patient Access Essentials training program provides easy access learning and a simple, cost-effective solution to educate patient access personnel quickly and accurately. This training program is designed to educate new hires as well as those who currently serve in a patient access role yet want to gain a better understanding of how their role impacts revenue cycle performance and reputation of the organization they represent overall. 

Learning Objectives

After completing this program, you will be able to: 

• Understand the impact of the patient access role in driving revenue cycle performance.
• Reduce denials through accurate data collection.
• Address the importance of insurance verification and benefit coordination.
• Enhance the patient experience.
• Communicate with patients about their financial responsibility.
• Comply with HIPAA requirements.

Program Outline

• Course 1: Revenue Cycle Overview
• Course 2: Customer Service and Patient Satisfaction
• Course 3: Importance of Insurance Verification
• Course 4: A Day in the Life of a Patient Access Superstar
• Patient Access Essentials Assessment

CPE Information

• CPE Award Amount: 3.0
• Program Level: Basic
• Program Prerequisites: None
• Recommended Experience: Healthcare access and business office staff, Managers, Directors or any individual who has operational and/or financial responsibility within revenue cycle healthcare delivery.
• Advanced Preparation: None
• Instructional Delivery Method: QAS Self-Study
• Field of Study and Topic in hours: Specialized Knowledge - 3.0
• CPE Sponsor: HFMA is registered with the National Association of State Boards of Accountancy (NASBA), as a Quality Assurance Service sponsor of continuing professional education. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding QAS program sponsors may be submitted to the NASBA through its website: www.learningmarket.org

HFMA's Patient Financial Communications Advance of Service course will help you gain new confidence in communicating with patients about their financial responsibility. This course provides you with tools and techniques to have financial conversations that result in a positive experience for patients contributing to maintaining customer satisfaction for your organization. It shows patient access professionals how to communicate with patients about financial matters effectively, and with respect, in ways that enhance patient satisfaction. Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate, including on the phone. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligation.

Learning Objectives

After completing this course, you will be able to:

• Demonstrate an understanding of the characteristics (who, what, where, when and how) of a financial conversation.
• Identify the 10 key components of a properly executed financial conversation advance of service.
• Demonstrate an understanding of the 7 C's of effective communication as related to patient financial conversations.
• Demonstrate an understanding of non-verbal communication when conducting patient financial conversations.
• Identify key components of patient share financial communications and potential options based on varied patient profiles.
• Identify the key reference tools required to conduct a patient financial conversation.
• Demonstrate an understanding of how to conduct a patient financial conversation advance of service.
• Demonstrate an understanding of how to leave a proper message adhering to HIPAA privacy statements.