Course catalogue

This course explores how innovations in data analytics, technology, and artificial intelligence are reshaping the patient experience by enabling new forms of access, enhanced clinical interventions, and improved affordability and quality insights. Drawing on perspectives from HFMA’s 12th Annual Thought Leadership Retreat, it highlights strategies for blending human-centered care with digital advancements, applying behavioral science, and driving innovation in patient access and engagement.

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For today's healthcare providers, financial clarity is no longer a luxury — it's a necessity. This session explores how different roles in finance, operations and revenue cycle can use claims data and analytics to prevent denials upstream, accelerate cash flow and strengthen overall financial performance. We'll walk through real examples of how billers, analysts, revenue cycle leaders and executives interpret and act on claims data differently. Attendees will learn how to identify denial patterns, monitor payer performance and use financial insights to guide both day-to-day operations and long-term planning. Whether you're reconciling payments or forecasting revenue, this webinar will help you use claims intelligence in your role.

Original Live Webinar Date: October 23, 2025

• Use claims data to reduce denials and improve reimbursement in your role
• Identify payer trends and denial patterns before they impact your bottom line
• Apply claims intelligence to boost revenue

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Missed the HFMA Annual Conference 2025? This webinar will feature content from a top rated session at the conference. With payers' digital transformation adding significant pressure to an already demanding payment landscape, today’s hospital revenue cycle leaders are racing to strengthen competencies in several core areas. Learn how peers are bridging these gaps and successfully leading cross-functional teams, championing innovation while navigating both rapid change management and complex payer relations.

Original Live Webinar Date: September 30, 2025

• Recognize key revenue cycle trends and the associated impact on leadership skills and competency needs.
• Identify actionable leadership strategies for breaking down communication silos that impede clinical denials improvement.
• Gain insight and practical ideas on how to lead teams through the rapid changes brought about by emerging tech and complex payer relations.

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In this course, you will learn about the key performance indicators (KPIs) and benchmarking that can raise the level of accounts receivable department performance. This course also covers the various techniques used to measure accounts receivable activity.

Learning Objectives

After completing this course, you will be able to:

• Gain access to equations for measuring accounts receivable performance.
• Understand techniques to measure accounts receivable, including discharge not final billed and the "suspense" period.

Health systems and hospitals are under growing pressure to optimize one of their largest expenses, provider compensation, while still meeting patient demand, regulatory requirements and workforce expectations. In this session, we’ll examine how leading healthcare organizations are rethinking compensation data as a strategic tool for improving performance across their provider teams and increasing ROI.

Original Live Webinar Date: October 21, 2025

• Understand how to turn your compensation data into a workforce planning asset that supports systemwide financial goals
• Explore how AI and automation are transforming compensation management, from productivity to compliance
• Gain practical insights from hospitals that have modernized their approach to provider payments, driving stronger alignment, satisfaction and ROI

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Missed the HFMA Annual Conference 2025? This webinar will feature content from a top rated session at the conference. In today’s ever-evolving healthcare landscape, providers often find themselves fighting an uphill battle in payer negotiations. Although it may appear payers have the upper hand, providers have an arsenal of overlooked strategies and tools at their disposal due to the CMS Transparency in Coverage Rule. Newly released price transparency data is reshaping the landscape of healthcare negotiations and materially impacting the financial dynamics between insurers and healthcare institutions. In this webinar, attendees will review a robust 12-month planning process designed to arm providers with all key milestones and necessary steps needed to negotiate with payers from a position of strength. Attendees will also learn how to derive powerful insights with the Trek Price Transparency Platform and understand the many additional applications the data can be used for, including competitor benchmarking, market positioning, and intelligence for growth and expansion.

Original Live Webinar Date: September 25, 2025

• Describe common pitfalls providers should avoid that diminish their negotiating leverage, and the required strategic shifts required to negotiate from a position of power
• Share the 12-month payer negotiation process broken down by six crucial milestones
• Understand how new price transparency data is reshaping financial dynamics between payers and healthcare institutions and how providers can use it to improve reimbursement rates and strengthen service line performance.

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Medicare Inpatient Reimbursement is the payment system used by the U.S. Medicare program to compensate healthcare providers for the costs associated with providing inpatient hospital services to Medicare beneficiaries.

In this course, you will learn about the Inpatient Prospective Payment System and how it is structured to reimbursement healthcare providers for the items and services furnished to Medicare beneficiaries. This course will also provide you with a general understanding of various payment delivery mechanisms within the IPPS.

Learning Objectives

• Explore the history and significance of establishing the Medicare Inpatient Prospective Payment System.
• Describe how Medicare reimburses for inpatient care through reimbursement components.
• Examine the impact that hospitals' geographic location, wage index, value-based purchasing, readmission adjustments, and capital payments have on Medicare reimbursement and to hospital inpatient care.

CPE Information

CPE Award Amount: 2.0
Program Level: Basic
Program Prerequisite: None
Recommended Experience: Revenue cycle staff, reimbursement professionals, managed care contracting professionals, and financial professionals operate at various levels.
Advanced Preparation: None
Instructional Method: QAS Self-Study
Delivery Method: QAS Self-Study
Field of Study and Topic in hours: Specialized Knowledge - 2.0

CPE Sponsor: Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA)
as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Healthcare organizations are under increasing pressure to manage the effects of regulatory changes, staffing shortages, and financial performance. The mid-cycle—spanning coding, documentation, charge integrity, and compliance—is a critical phase where inefficiencies often lead to lost revenue and increased risk. This webinar explores the top four challenges facing mid-cycle operations and offers actionable strategies to improve accuracy, reduce denials, and enhance reimbursement. With real-world data and best practices, this session is designed to help healthcare leaders strengthen mid-cycle performance and protect revenue integrity. Original Live Webinar Date: October 14, 2025

Learning Objectives 

• Apply strategies for improved documentation and coding accuracy
• Identify and correct high-risk charge capture issues
• Manage labor and vendor costs through smarter operations 
• Leverage technology and education to drive consistency and compliance

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MEMBERS ONLY

If you're interested in enrolling the CHFP Package, please click here.

Demonstrate a deep understanding of healthcare finance when you earn HFMA's flagship certification, the Certified Healthcare Financial Professional (CHFP).

Dive into the new financial realities of health care and come up with a better business skill set, new ideas on financial strategy, and insights into future trends. Earning this certification indicates a level of knowledge and expertise across four essential pillars:

• Business acumen
• Collaboration
• Financial strategy
• Understanding future trends

The Operational Excellence exam is Module II of the Certified Healthcare Financial Professional (CHFP). Successful completion of HFMA’s Business of Health Care examination, Module I of CHFP and active HFMA membership are the required prerequisites to enroll in HFMA's Operational Excellence program. Once you complete the Operational Excellence exam, you will have the knowledge to work more effectively toward the shared goal of improving patient health.

Package Enrollment Required:
Enroll in the CHFP package to gain access to both required modules. This package includes the HFMA Business of Health Care® and Operational Excellence modules and is available exclusively to HFMA members. 

CHFP Program Structure:
Participants complete the modules in the following order:

• HFMA Business of Health Care®
  This online program provides a comprehensive overview of healthcare finance, including risk mitigation, evolving payment models, healthcare accounting and cost analysis, strategic finance, and financial resource management. Participants must complete the course and pass the end-of-course assessment before progressing.
• Operational Excellence Assessment
  This module focuses on applying business acumen in healthcare through exercises and case-based scenarios. Prerequisites for Operational Excellence:
  Completion of the HFMA Business of Health Care® module and an active HFMA membership (student, business partner, or professional) are required.

If you're interested in enrolling the CHFP Package, please click here.