Webinar Summary
Date: June 30, 2026. 2-3PM CST
Outscaled by denials? Let AI operationalize revenue
Clinical denials are growing in volume and complexity, and hiring more staff isn't the answer. As payers expand post-care reviews and issue medical-necessity and DRG challenges, revenue cycle, health information management, clinical documentation integrity and clinical teams are struggling to keep up.
Leading health systems are getting ahead of denials by catching risks earlier, before claims are submitted. In this session, we'll walk through how AI and connected workflows can flag documentation gaps, coding opportunities, sequencing issues and other claim risks at the point of care. You'll leave with a practical action plan to reduce appeals, clear backlogs and protect revenue without replacing your EHR.
Speakers
Thea Campbell, FAHIMA
Global business director, revenue cycle
Solventum
Thea Campbell, FAHIMA, is global business director, revenue cycle – revenue integrity at Solventum. She is an innovative servant leader committed to achieving top performance by leveraging a compelling vision of efficiency, growth and diversity. She served as the senior director of a 200+ person health information department at the largest academic medical center in the western U.S. with an annual budget of more than $35 million, before becoming a vice president over the middle revenue cycle for the associated health system.
Over the course of her career, she has worked with multiple consulting firms that specialized in healthcare related revenue cycle improvement and health information management. Her experience in all sizes and types of healthcare organizations has included consulting, workflow efficiency and redesign, outsourcing oversight as a vice president, as well as the leadership of all sizes of HIM departments.
Eric Evenson, FACHE
Business director
Solventum
Eric Evenson, FACHE, is a global director of business development at Solventum. Eric has 20+ years in healthcare starting his career in clinical roles at the bedside. Prior to his career at Solventum, Eric served as a Principal Consultant at WhiteCloud Analytics, building consulting services to enhance software as a solution (SaaS) products and leading implementation teams solving challenges for providers, health plans, med-tech and med-device companies.
Learning Objectives:
- Explain why clinical denial volume has outpaced traditional business office management and what that means for staffing and operating models
- Identify predictive signals from clinical and claims data to detect denial risk before claims are submitted
- Apply AI-driven workflows to support consistent interventions across CDI and coding teams
- Reduce rework by integrating upstream risk detection into existing documentation and coding processes
- Develop an action plan to shift your organization from reactive denial appeals to proactive revenue protection
Tools and Takeaways:
CPE Information
- CPE Award Amount: 1.0 (60-minute segment)
- Program Level: Basic
- Program Prerequisite: None
- Advanced Preparation: None
- Delivery Method: Group Internet Based
- Topic: Denials Management
- Field of Study: Specialized Knowledge
CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
In order to receive CPE credit for this session, you must participate in 50 minutes of the presentation for this one hour program. You must also respond to the 4 polling questions that will appear during the session and complete the online evaluation within 2 business days after the webinar.
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For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.
Sponsored by:
Max Whyte
