Course catalogue

Health systems and hospitals are under growing pressure to optimize one of their largest expenses, provider compensation, while still meeting patient demand, regulatory requirements and workforce expectations. In this session, we’ll examine how leading healthcare organizations are rethinking compensation data as a strategic tool for improving performance across their provider teams and increasing ROI.

Original Live Webinar Date: October 21, 2025

• Understand how to turn your compensation data into a workforce planning asset that supports systemwide financial goals
• Explore how AI and automation are transforming compensation management, from productivity to compliance
• Gain practical insights from hospitals that have modernized their approach to provider payments, driving stronger alignment, satisfaction and ROI

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Missed the HFMA Annual Conference 2025? This webinar will feature content from a top rated session at the conference. In today’s ever-evolving healthcare landscape, providers often find themselves fighting an uphill battle in payer negotiations. Although it may appear payers have the upper hand, providers have an arsenal of overlooked strategies and tools at their disposal due to the CMS Transparency in Coverage Rule. Newly released price transparency data is reshaping the landscape of healthcare negotiations and materially impacting the financial dynamics between insurers and healthcare institutions. In this webinar, attendees will review a robust 12-month planning process designed to arm providers with all key milestones and necessary steps needed to negotiate with payers from a position of strength. Attendees will also learn how to derive powerful insights with the Trek Price Transparency Platform and understand the many additional applications the data can be used for, including competitor benchmarking, market positioning, and intelligence for growth and expansion.

Original Live Webinar Date: September 25, 2025

• Describe common pitfalls providers should avoid that diminish their negotiating leverage, and the required strategic shifts required to negotiate from a position of power
• Share the 12-month payer negotiation process broken down by six crucial milestones
• Understand how new price transparency data is reshaping financial dynamics between payers and healthcare institutions and how providers can use it to improve reimbursement rates and strengthen service line performance.

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Date: Tuesday, May 26, 2026, 2:00 - 3:00 PM CST

Speakers

	Megan Broom Sr. Director of Product Sales at IMO Health IMO Health
	Holly Ridge, BSN, RN, CPC, CPMA Product Manager, Medical Necessity IMO Health

Learning Objectives

• Understand why medical necessity denials are difficult to manage and where breakdowns begin across the front end of the revenue cycle
• Gauge the impact of stronger documentation and coding alignment on claim defensibility
• Identify opportunities to reduce downstream rework, appeals and reimbursement delays

CPE Information

• CPE Award Amount: 1.0 (60-minute segment)
• Program Level: Basic
• Program Prerequisite: None
• Advanced Preparation: None
• Delivery Method: Group Internet Based
• Topic: Medical Necessity
• Field of Study: Finance

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

In order to receive CPE credit for this session, you must participate in 50 minutes of the presentation for this one hour program. You must also respond to the 4 polling questions that will appear during the session and complete the online evaluation within 2 business days after the webinar.

Meeting Code: 26AT18RAT18 

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Sponsored by:

Medicare Inpatient Reimbursement is the payment system used by the U.S. Medicare program to compensate healthcare providers for the costs associated with providing inpatient hospital services to Medicare beneficiaries.

In this course, you will learn about the Inpatient Prospective Payment System and how it is structured to reimbursement healthcare providers for the items and services furnished to Medicare beneficiaries. This course will also provide you with a general understanding of various payment delivery mechanisms within the IPPS.

Learning Objectives

• Explore the history and significance of establishing the Medicare Inpatient Prospective Payment System.
• Describe how Medicare reimburses for inpatient care through reimbursement components.
• Examine the impact that hospitals' geographic location, wage index, value-based purchasing, readmission adjustments, and capital payments have on Medicare reimbursement and to hospital inpatient care.

CPE Information

CPE Award Amount: 2.0
Program Level: Basic
Program Prerequisite: None
Recommended Experience: Revenue cycle staff, reimbursement professionals, managed care contracting professionals, and financial professionals operate at various levels.
Advanced Preparation: None
Instructional Method: QAS Self-Study
Delivery Method: QAS Self-Study
Field of Study and Topic in hours: Specialized Knowledge - 2.0

CPE Sponsor: Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA)
as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Healthcare organizations are under increasing pressure to manage the effects of regulatory changes, staffing shortages, and financial performance. The mid-cycle—spanning coding, documentation, charge integrity, and compliance—is a critical phase where inefficiencies often lead to lost revenue and increased risk. This webinar explores the top four challenges facing mid-cycle operations and offers actionable strategies to improve accuracy, reduce denials, and enhance reimbursement. With real-world data and best practices, this session is designed to help healthcare leaders strengthen mid-cycle performance and protect revenue integrity. Original Live Webinar Date: October 14, 2025

Learning Objectives 

• Apply strategies for improved documentation and coding accuracy
• Identify and correct high-risk charge capture issues
• Manage labor and vendor costs through smarter operations 
• Leverage technology and education to drive consistency and compliance

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Revenue cycle management (RCM) has become increasingly complex in today's healthcare landscape. Staffing shortages, rising cybersecurity risks, and ever-higher patient experience expectations are forcing provider organizations to rethink how they manage financial and clinical workflows. In this webinar, industry experts will share how adopting a security-certified Interaction Experience Management (IXM) platform can help providers automate manual processes, safeguard sensitive data, and deliver modern, frictionless experiences that retain patients and staff. Attendees will discover what it takes to achieve real, measurable ROI while staying prepared for emerging regulatory changes.

Original Live Webinar Date: May 22, 2025

Learning Objectives: 

• Understand the evolving RCM pressures: explore how consumer-like expectations, security breaches and staffing shortages are changing the fundamentals of RCM
• Discover how to mitigate cyber threats and ensure compliance starting with evaluating technology vendors and embedding security into every stage of your RCM workflow
• Learn how automating repetitive tasks - from patient registration to financial assistance applications - can ease workforce constraints See why "easy to do business with" is the new requirement for providers and how digital tools can drive higher patient satisfaction and loyalty

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MEMBERS ONLY

If you're interested in enrolling the CHFP Package, please click here.

Demonstrate a deep understanding of healthcare finance when you earn HFMA's flagship certification, the Certified Healthcare Financial Professional (CHFP).

Dive into the new financial realities of health care and come up with a better business skill set, new ideas on financial strategy, and insights into future trends. Earning this certification indicates a level of knowledge and expertise across four essential pillars:

• Business acumen
• Collaboration
• Financial strategy
• Understanding future trends

The Operational Excellence exam is Module II of the Certified Healthcare Financial Professional (CHFP). Successful completion of HFMA’s Business of Health Care examination, Module I of CHFP and active HFMA membership are the required prerequisites to enroll in HFMA's Operational Excellence program. Once you complete the Operational Excellence exam, you will have the knowledge to work more effectively toward the shared goal of improving patient health.

Package Enrollment Required:
Enroll in the CHFP package to gain access to both required modules. This package includes the HFMA Business of Health Care® and Operational Excellence modules and is available exclusively to HFMA members. 

CHFP Program Structure:
Participants complete the modules in the following order:

• HFMA Business of Health Care®
  This online program provides a comprehensive overview of healthcare finance, including risk mitigation, evolving payment models, healthcare accounting and cost analysis, strategic finance, and financial resource management. Participants must complete the course and pass the end-of-course assessment before progressing.
• Operational Excellence Assessment
  This module focuses on applying business acumen in healthcare through exercises and case-based scenarios. Prerequisites for Operational Excellence:
  Completion of the HFMA Business of Health Care® module and an active HFMA membership (student, business partner, or professional) are required.

If you're interested in enrolling the CHFP Package, please click here.

Everyone with patient access contributes to financial performance. This four-course training program provides an overview of best practice recommendations to enhance the knowledge, competencies and productivity in patient-facing positions. Revenue cycle supervisors typically have limited time and resources to deliver this all-important training to staff. HFMA's Patient Access Essentials training program provides easy access learning and a simple, cost-effective solution to educate patient access personnel quickly and accurately. This training program is designed to educate new hires as well as those who currently serve in a patient access role yet want to gain a better understanding of how their role impacts revenue cycle performance and reputation of the organization they represent overall. 

Learning Objectives

After completing this program, you will be able to: 

• Understand the impact of the patient access role in driving revenue cycle performance.
• Reduce denials through accurate data collection.
• Address the importance of insurance verification and benefit coordination.
• Enhance the patient experience.
• Communicate with patients about their financial responsibility.
• Comply with HIPAA requirements.

Program Outline

• Course 1: Revenue Cycle Overview
• Course 2: Customer Service and Patient Satisfaction
• Course 3: Importance of Insurance Verification
• Course 4: A Day in the Life of a Patient Access Superstar
• Patient Access Essentials Assessment

CPE Information

• CPE Award Amount: 3.0
• Program Level: Basic
• Program Prerequisites: None
• Recommended Experience: Healthcare access and business office staff, Managers, Directors or any individual who has operational and/or financial responsibility within revenue cycle healthcare delivery.
• Advanced Preparation: None
• Instructional Delivery Method: QAS Self-Study
• Field of Study and Topic in hours: Specialized Knowledge - 3.0
• CPE Sponsor: HFMA is registered with the National Association of State Boards of Accountancy (NASBA), as a Quality Assurance Service sponsor of continuing professional education. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding QAS program sponsors may be submitted to the NASBA through its website: www.learningmarket.org

HFMA's Patient Financial Communications Advance of Service course will help you gain new confidence in communicating with patients about their financial responsibility. This course provides you with tools and techniques to have financial conversations that result in a positive experience for patients contributing to maintaining customer satisfaction for your organization. It shows patient access professionals how to communicate with patients about financial matters effectively, and with respect, in ways that enhance patient satisfaction. Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate, including on the phone. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligation.

Learning Objectives

After completing this course, you will be able to:

• Demonstrate an understanding of the characteristics (who, what, where, when and how) of a financial conversation.
• Identify the 10 key components of a properly executed financial conversation advance of service.
• Demonstrate an understanding of the 7 C's of effective communication as related to patient financial conversations.
• Demonstrate an understanding of non-verbal communication when conducting patient financial conversations.
• Identify key components of patient share financial communications and potential options based on varied patient profiles.
• Identify the key reference tools required to conduct a patient financial conversation.
• Demonstrate an understanding of how to conduct a patient financial conversation advance of service.
• Demonstrate an understanding of how to leave a proper message adhering to HIPAA privacy statements.