Course catalogue

Healthcare organizations are under increasing pressure to manage the effects of regulatory changes, staffing shortages, and financial performance. The mid-cycle—spanning coding, documentation, charge integrity, and compliance—is a critical phase where inefficiencies often lead to lost revenue and increased risk. This webinar explores the top four challenges facing mid-cycle operations and offers actionable strategies to improve accuracy, reduce denials, and enhance reimbursement. With real-world data and best practices, this session is designed to help healthcare leaders strengthen mid-cycle performance and protect revenue integrity. Original Live Webinar Date: October 14, 2025

Learning Objectives 

• Apply strategies for improved documentation and coding accuracy
• Identify and correct high-risk charge capture issues
• Manage labor and vendor costs through smarter operations 
• Leverage technology and education to drive consistency and compliance

Learn about membership benefits | Explore Membership

Revenue cycle management (RCM) has become increasingly complex in today's healthcare landscape. Staffing shortages, rising cybersecurity risks, and ever-higher patient experience expectations are forcing provider organizations to rethink how they manage financial and clinical workflows. In this webinar, industry experts will share how adopting a security-certified Interaction Experience Management (IXM) platform can help providers automate manual processes, safeguard sensitive data, and deliver modern, frictionless experiences that retain patients and staff. Attendees will discover what it takes to achieve real, measurable ROI while staying prepared for emerging regulatory changes.

Original Live Webinar Date: May 22, 2025

Learning Objectives: 

• Understand the evolving RCM pressures: explore how consumer-like expectations, security breaches and staffing shortages are changing the fundamentals of RCM
• Discover how to mitigate cyber threats and ensure compliance starting with evaluating technology vendors and embedding security into every stage of your RCM workflow
• Learn how automating repetitive tasks - from patient registration to financial assistance applications - can ease workforce constraints See why "easy to do business with" is the new requirement for providers and how digital tools can drive higher patient satisfaction and loyalty

Learn about membership benefits | Explore Membership

MEMBERS ONLY

If you're interested in enrolling the CHFP Package, please click here.

Demonstrate a deep understanding of healthcare finance when you earn HFMA's flagship certification, the Certified Healthcare Financial Professional (CHFP).

Dive into the new financial realities of health care and come up with a better business skill set, new ideas on financial strategy, and insights into future trends. Earning this certification indicates a level of knowledge and expertise across four essential pillars:

• Business acumen
• Collaboration
• Financial strategy
• Understanding future trends

The Operational Excellence exam is Module II of the Certified Healthcare Financial Professional (CHFP). Successful completion of HFMA’s Business of Health Care examination, Module I of CHFP and active HFMA membership are the required prerequisites to enroll in HFMA's Operational Excellence program. Once you complete the Operational Excellence exam, you will have the knowledge to work more effectively toward the shared goal of improving patient health.

If you're interested in enrolling the CHFP Package, please click here.

In this course, we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members play in a patient's experience and satisfaction. We will also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.

Learning Objectives

After completing this course, you will be able to:

• Identify the objective of the HCAHPS initiative
• Discuss patients' expectations related to the revenue cycle
• Understand the HCAHPS survey and impact of communication and customer satisfaction
• Apply the strategies used by revenue cycle leadership and staff in improving overall patient experiences
• Identify the hard and soft costs to the provider of poor quality patient experiences

HFMA's Patient Financial Communications Emergency Department course will help you gain new confidence in communicating with patients about their financial responsibility. This course provides you with tools and techniques to have financial conversations that result in a positive experience for patients contributing to maintaining customer satisfaction for your organization. Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate in the emergency department. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligations.

Learning Objectives

After completing this course, you will be able to:

• Demonstrate an understanding of the characteristics (who, what, where, when, and how) of a financial conversation
• Identify the ten key components of a properly executed financial conversation in the emergency department
• Demonstrate an understanding of the 7 C's of effective communication as related to patient financial conversations in the emergency department
• Demonstrate and understanding of non-verbal communication when conducting patient financial conversations
• Identify key components of patient share financial communications and potential financial options based on varied patient profiles
• Identify the key reference tools required to conduct an appropriate financial discussion based on varied patient profiles
• Demonstrate an understanding of how to conduct a patient financial conversation in the emergency department

In this course, we will address scheduling processes, including patient identification, requested service, medical necessity screening, Medicare Advance Beneficiary Notice of Noncoverage processing, patient instructions, scheduler instructions and order requirements. 

Learning Objectives

After completing this course, you will be able to:

• Understand the steps in patient scheduling. 
• Identify the questions to ask related to medical necessity. 
• Learn how to deliver patient instructions and other requirements.

Join Shawn Stack on his bi-monthly webinar series designed specifically for hospital executives seeking to stay ahead of the curve in today's evolving healthcare regulatory landscape. In each session, Shawn will provide updates on the latest national healthcare reimbursement and revenue cycle regulations, policies, and trends. From changes in Medicare and Managed Care reimbursement policies to updates on proposed and final regulatory policies. This webinar series will be held every other month on the third Wednesday of the month and will equip you with the knowledge and insights needed to navigate the complex world of the healthcare business office. Don't miss this opportunity to stay informed, connected, and ahead of the curve!

Original Live Webinar Date: April 23, 2025

Learning Objectives

• Understand the latest updates and changes in national healthcare reimbursement regulations and policies
• Acquire actionable takeaways and strategies for improving revenue cycle performance and financial sustainability in healthcare organizations
• Explore best practices for ensuring compliance with regulatory requirements related to healthcare reimbursement
• Identify key trends and emerging issues impacting finance, rev cycle, and patient-centered care in the healthcare industry

Learn about membership benefits | Explore Membership

Join Shawn Stack on his bi-monthly webinar series designed specifically for hospital executives seeking to stay ahead of the curve in today's evolving healthcare regulatory landscape. In each session, Shawn will provide updates on the latest national healthcare reimbursement and revenue cycle regulations, policies, and trends. From changes in Medicare and Managed Care reimbursement policies to updates on proposed and final regulatory policies. This webinar series will be held every other month on the third Wednesday of the month and will equip you with the knowledge and insights needed to navigate the complex world of the healthcare business office. Don't miss this opportunity to stay informed, connected, and ahead of the curve!

Original Live Webinar Date: July 23, 2025

Learning Objectives

• Understand the latest updates and changes in national healthcare reimbursement regulations and policies
• Acquire actionable takeaways and strategies for improving revenue cycle performance and financial sustainability in healthcare organizations
• Explore best practices for ensuring compliance with regulatory requirements related to healthcare reimbursement
• Identify key trends and emerging issues impacting finance, rev cycle, and patient-centered care in the healthcare industry

Learn about membership benefits | Explore Membership

Research hospitals and other providers face major operational obstacles related to managing grants -- reconciliations, billing, salary allocation and more. These obstacles not only create an administrative burden but also threaten to decrease the pace of innovation. Learn how Mass General Brigham achieved greater agility in grants management with real-time data integration, automated sub-award limits, simplified salary allocations and a custom-built solution for costing adjustments. Original Live Webinar Date: November 6, 2025

Learn about membership benefits | Explore Membership