Course catalogue

This bite-sized leadership course draws on practical, people-first leadership principles influenced by Jill Geisler to help participants grow as confident, effective leaders in everyday workplace situations. Through concise lessons, relatable examples, and actionable strategies, learners will strengthen skills in communication, collaboration, accountability, feedback, and self-awareness. The course emphasizes approachable leadership habits that build trust, encourage teamwork, support personal growth, and create positive, respectful workplace interactions. Participants will leave with simple tools they can immediately apply to lead with greater clarity, empathy, and confidence.

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Original Delivery Date: Thursday, October 22, 2026, 2:00 PM – 3:00 PM CST

Provider reimbursement is increasingly being shaped through regulation, litigation, political pressure and competing payer/provider narratives. This webinar describes what is changing with the No Surprises Act and the political and policy issues surrounding it, as well as what providers can control.

Learn from Eric Berger, Principal at Liberty Partners Group and Executive Director for Americans for Fair Health Care (AFHC) and Medical Practice Support Alliance (MPSA) and Seth Pfaltzgraff, Healthcare Client Director at Macedon Technologies, about strategies for increasing reimbursement as well as technologies to prevent revenue leakage.

Speaker

Seth Pfaltzgraff, Healthcare Client Director at Macedon Technologies, works with healthcare providers, revenue cycle leaders, and dispute resolution organizations to modernize the operational processes that sit behind reimbursement, appeals, and payment integrity.
Seth’s experience spans:

 • Revenue Cycle Management
 • No Surprises Act Open Negotiation & IDR Operations
 • Denials & Appeals Automation
 • Payer Contracting & Negotiation Management
 • AI-Driven Operational Workflows
 • Enterprise Process Automation
Over the past decade, Seth has helped organizations identify opportunities where technology, process design, and operational discipline can create measurable business outcomes. Seth focuses on helping healthcare organizations simplify complex work through workflow automation, AI, and digital transformation initiatives.
Seth enjoys connecting with healthcare operators, RCM leaders, payer strategy teams, and technology executives who are looking to improve outcomes through smarter processes.

Learning Objectives

• Understand key policy and market forces shaping provider reimbursement
• Assess evolving NSA, Qualifying Payment Amount, and enforcement developments
• Identify reimbursement risks across denials, appeals, and underpayments
• Explore how finance leaders can influence policy and strategy
• Evaluate technology-enabled approaches to improve reimbursement performance

Sponsored by

In this course, we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also provide an overview of the Medicare Secondary Payer screening process.

Learning Objective

After completing this course, you will be able to identify the purpose of insurance verification.

Original Webinar Date: Tuesday, May 26, 2026, 2:00 - 3:00 PM CST

Speakers

	Megan Broom Sr. Director of Product Sales at IMO Health IMO Health
	Holly Ridge, BSN, RN, CPC, CPMA Product Manager, Medical Necessity IMO Health

Learning Objectives

• Understand why medical necessity denials are difficult to manage and learn where breakdowns begin across the front end of the revenue cycle
• Gauge the impact of stronger documentation and coding alignment on claim defensibility
• Identify opportunities to reduce downstream rework, appeals and reimbursement delays  

Date: Thursday, November 12, 2026, 2:00 PM – 3:00 PM CST

Uncovering, assessing and changing payer behavior is one of the most promising value propositions for which progressive health systems are turning to AI. This webinar offers first-of-its-kind insights into how payers use their data advantage to generate leakage and takes you under the hood of a health system’s data science process to uncover and change those behaviors. You’ll learn firsthand how Inova Health System turned its own data into a tool to predict, assess and address leakage proactively, as well as the processes to get payers to respond. These insights will help inform your AI strategy, highlight practical and tangible uses, and demonstrate how modern revenue cycles use data science to operate more proactively and efficiently.

Speaker

Learning Objectives

• Understand how payers exploit their advantage in data to drive systemic revenue leakage
• Determine how your organization can uncover and respond to these behaviors
• Provide a tangible, ROI-generating use case for the deployment of AI
• Anticipate and combat changes in payer behavior

CPE Information

• CPE Award Amount: 1.0 (60-minute segment)
• Program Level: Basic
• Program Prerequisite: None
• Advanced Preparation: None
• Delivery Method: Group Internet Based
• Topic: Revenue Cycle Technology
• Field of Study: Specialized Knowledge

CPE Sponsor- Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

In order to receive CPE credit for this session, you must participate in 50 minutes of the presentation for this one hour program. You must also respond to the 4 polling questions that
will appear during the session and complete the online evaluation within 2 business days after the webinar.

For more information regarding refund policies, as well as any program concerns, please contact our offices at 800.252.4362 or, inquiry@hfma.org.

Sponsored by

This webinar focuses on reducing billing confusion with a patient-centric approach focuses on enhancing transparency and communication in healthcare billing. It aims to build trust, enhance patient satisfaction, and improve financial outcomes by providing clear and understandable bills. The session covers best practices for implementing patient-centric billing, such as fostering open communication, using plain language, providing detailed explanations, offering itemized billing statements, and implementing flexible payment options. The webinar also discusses the importance of technology in streamlining billing processes and reducing errors.

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Boz Bostrom will provide participants with an update in business ethics issues. There will be a focus on learning from real-world ethical violations involving accounting and finance professionals. Original Live Webinar Date: December 17, 2024 Learning Objectives - Understand the RCMTAM, a free company-agnostic revenue cycle management technology adoption model developed with the formal input of over 100 health system revenue cycle leaders - Assess how the RCMTAM can be used to identify strengths and weaknesses in RCM performance, with critical revenue-capture elements weighted and identified - Identify real-world results from UC San Diego Health's use of the RCMTAM 

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This course explores how providers, payers, and other healthcare stakeholders can collaborate to build value‑driven care models that improve quality while maintaining financial sustainability. Drawing on insights from HFMA’s Thought Leadership Retreat, it highlights the importance of clinical leadership, team‑based care, data sharing, and coordinated risk‑management strategies to drive meaningful systemwide transformation.

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