Course catalogue

As artificial intelligence (AI) continues to reshape healthcare operations, revenue cycle management (RCM) is emerging as a key area of innovation. This session explores how AI adoption is applied within FinThrive and HFMA's Revenue Cycle Management Technology Adoption Model (RCMTAM), providing a framework for effective organizational application of AI. Attendees will examine practical AI RCM use cases and analyze how technology staging within the RCMTAM supports scalable, strategic adoption. Original Live Webinar Date: September 11, 2025

Original Live Webinar Date: September 11, 2025

• Explain the fundamentals of AI and its relevance to healthcare RCM
• Evaluate real-world use cases of AI in RCM operations
• Assess how AI adoption aligns with technology staging in the RCMTAM framework

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This webinar focuses on reducing billing confusion with a patient-centric approach focuses on enhancing transparency and communication in healthcare billing. It aims to build trust, enhance patient satisfaction, and improve financial outcomes by providing clear and understandable bills. The session covers best practices for implementing patient-centric billing, such as fostering open communication, using plain language, providing detailed explanations, offering itemized billing statements, and implementing flexible payment options. The webinar also discusses the importance of technology in streamlining billing processes and reducing errors.

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Boz Bostrom will provide participants with an update in business ethics issues. There will be a focus on learning from real-world ethical violations involving accounting and finance professionals. Original Live Webinar Date: December 17, 2024 Learning Objectives - Understand the RCMTAM, a free company-agnostic revenue cycle management technology adoption model developed with the formal input of over 100 health system revenue cycle leaders - Assess how the RCMTAM can be used to identify strengths and weaknesses in RCM performance, with critical revenue-capture elements weighted and identified - Identify real-world results from UC San Diego Health's use of the RCMTAM 

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This course explores how providers, payers, and other healthcare stakeholders can collaborate to build value‑driven care models that improve quality while maintaining financial sustainability. Drawing on insights from HFMA’s Thought Leadership Retreat, it highlights the importance of clinical leadership, team‑based care, data sharing, and coordinated risk‑management strategies to drive meaningful systemwide transformation.

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AI can be a gamechanger in healthcare revenue cycle management (RCM) — especially if you know how and where your team should be using it. This webinar will share results from a new study where 300+ industry leaders were surveyed about the current state of AI adoption in healthcare payments. Don't miss this opportunity to uncover why 82% of healthcare leaders now consider AI integral to their RCM operations.

Original Live Webinar Date: September 24, 2025

Learning Objectives

• Discover how and where AI is producing results
• Understand why growing trust in AI is accelerating adoption
• Know where leaders are planning to expand AI investments next

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In today's fast-paced and dynamic work environments, healthcare financial leaders face numerous challenges that can impact their effectiveness and the well-being of their teams. This course will equip leaders with the skills to rise above burnout, fatigue, disengagement, and toxicity, for both yourself, as well as your employees who are facing similar defeating behaviors. 

From active listening and empathetic communication to boundary-setting and stress management techniques, participants will develop the competencies needed to navigate leadership scenarios with confidence and compassion. 

By the end of the course, participants will emerge with actionable insights and strategies to enhance their leadership effectiveness, promote employee well-being, and cultivate thriving, resilient teams in the face of adversity.

Learning Objectives

After completing this course, you will be able to:

• Identify burnout, fatigue, disengagement, and toxicity in yourself and your employees.
• Explore leadership skills to help manage burnout, fatigue, disengagement, and toxicity.
• Examine leadership skills for setting boundaries to prevent burnout, fatigue, disengagement, and toxicity.

Course Outline

• Identifying Burnout, Fatigue, Disengagement, and Toxicity
• Seven Leadership Skills for Rising above Burnout, Fatigue, Disengagement, and Toxicity
• Setting Boundaries for the Future
• Key Tips
• Assessment and Evaluation

CPE Information

• CPE Award Amount: 1.0 (estimated)
• Program Level: Basic
• Program Prerequisites: None
• Recommended Experience: Mid-level managers, directors or other individuals who have leadership responsibility within healthcare delivery.
• Advanced Preparation: None
• Instructional Delivery Method: QAS Self-Study
• Field of Study and Topic in hours: Specialized Knowledge - 1.0
• CPE Sponsor: HFMA is registered with the National Association of State Boards of Accountancy (NASBA), as a Quality Assurance Service sponsor of continuing professional education. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding QAS program sponsors may be submitted to the NASBA through its website: www.learningmarket.org.

In today's healthcare environment, team stability, satisfaction, and retention are harder than ever to maintain. This session explores smarter ways to ease pressure on staff while giving them clarity, support, and room to grow. Learn how assessing your operational models for end-to-end opportunities can bring more consistency, focus, and simplicity-without adding to workloads. Discover how new approaches streamline work, reduce burnout, and open career paths, while freeing time for what matters most: patient care. Garett Kreitz, Co-President of Med-Metrix, will share strategies to reinforce teams, simplify operations, and help employees thrive amid ongoing change.

Original Live Webinar Date: October 2, 2025

Learning Objectives

• Discover opportunities for organizational enhancements
• Leverage technology to reduce redundant workflows
• Strengthen team capabilities and expand their know-how
• Empower staff to take ownership of vendor relationships
• Implement strategies to buffer against patient volume variability

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This course defines claims denial management and explains the impact of claims denials on hospitals. It highlights the benefits to hospitals of managing claims denials effectively and describes how claims denials can be managed both before and after denials take place. The course describes types of denials and discusses key strategies for preventing and correcting some common causes of denials.

Learning Objectives

After completing this course, you will be able to:

• Define claims denial management
• Recognize the main functions of a claims denial management program
• Recognize the benefits of claims denial management
• Define the term "denial"
• Identify six types of denials: technical denials, medical denials, partial payments, claim suspensions, discrepancies, and late payments
• Name some of the reasons why hospitals get technical and medical denials
• Identify some ways to prevent and correct technical and medical denials
• Recognize how discrepancies and late payments affect a hospital's bottom line
• List some ways to prevent and pursue discrepancies and late payments
• Recognize why hospitals should focus on preventing claims denials
• Recognize how hospitals can measure and analyze denial data to identify the root causes of denials
• Define the term "revenue cycle"
• Summarize the various strategies hospitals use to proactively reduce denials

Course Outline

• Benefits of Managing Claims Denials
• Types of Denials
• Proactive Strategies to Prevent Denials 
• Assessment and Evaluation

Get insights from the Smarter Purchasing Report that will help you make smarter budget decisions for your health system pharmacies in 2025. This webinar breaks down key findings from the Smarter Purchasing Report, highlighting where pharmacies are overspending, where savings are being missed and how to improve ROI on every purchase. You'll learn how to spot cost drivers like vendor substitutions, reorder rates and pricing discrepancies — and how leading pharmacies are using this insight to protect margins and control spend. If you're responsible for the financial health of your pharmacy, this session is built for you.

Original Live Webinar Date: June 10, 2025

Learning Objectives

• Identify key areas of pharmacy overspend based on 2025 purchasing trends
• Evaluate the financial impact of vendor substitutions and reorder rates
• Recognize common pricing discrepancies and their effect on budget accuracy
• Apply data-driven strategies to improve purchasing efficiency and control costs
• Prioritize opportunities to reduce waste and increase ROI across pharmacy spend

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