Course catalogue

As healthcare provider organizations face capacity constraints, margin pressures and workforce retention challenges, finance leaders must identify strategies to achieve financially sustainable growth with limited resources. This peer-to-peer discussion, led by HFMA Fellow Fahd Benjalil, delves into the clinical, financial and strategic value of robotic-assisted surgery. Learn how Sharp objectively evaluates the total cost of care, and discover how to leverage robotic-assisted surgery to grow volume and improve throughput. You'll leave with best practices to optimize your da Vinci robotic-assisted surgery service line for long-term financial sustainability.

Original Live Webinar Date: April 8, 2025

Learning Objectives

• Describe evolving trends and objective evidence related to minimally invasive care and robotic-assisted surgery
• Evaluate the total cost of care and contribution margin by surgical modality
• Identify growth strategies
• Apply best practices to optimize your da Vinci surgery financial strategy and infrastructure

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For many practices, denials and slow A/R are more than just financial setbacks. They create daily stress, drain resources and pull staff away from the work that matters most. Understanding the root causes early can make a measurable difference in both cash flow and operational efficiency. Join this session to learn how to identify and address common denial drivers, shorten A/R cycles and strengthen financial performance without a major system change. You’ll also walk through a real-world example to see how these strategies work in practice.

Original Live Webinar Date: September 23, 2025

Learning Objectives

• Pinpoint common denial root causes
• Reduce A/R days to accelerate cash flow and ease the burden on staff
• Apply proven best practices to improve revenue cycle efficiency

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In an era of razor-thin margins and rising denial rates, automation isn’t just an option—it’s a strategic necessity. But success depends on thoughtful planning, not simply deploying tools. In this session, presenters explore the real-world journey leveraging automation to improve clinical processes at Virginia Women’s Center – a member of the Privia Health Network, including medical record requests and test result updates, to revenue cycle operations such as carrier directory verification and claim screening. Participants will leave with a pragmatic framework for evaluating automation opportunities, lessons learned, and performance benchmarks to guide their own roadmap.

Original Live Webinar Date: November 25, 2025

Learning Objectives

• Identify RCM workflows most suitable for automation
• Understand the key steps and pitfalls in implementing automation projects
• Evaluate success metrics to measure performance and ROI

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Original Live Webinar Date: Wednesday, May 5, 2026, 1:00–2:00 PM CST

Revenue cycle is no longer just a set of departments or disconnected workflows, it is increasingly a financial operating model that determines how predictably revenue converts to margin. As challenges within the revenue cycle grow, point solutions and labor-scaled models struggle to protect margin at scale. This session explores how leading organizations are rethinking revenue cycle as an orchestrated, AI-enabled system designed to prevent leakage upstream, reduce revenue variance, and improve operating leverage, without adding more fragmented tools or scaling cost linearly with volume. The differentiator is administrative autonomy, meaning the share of revenue cycle work completed end-to-end with minimal human touch.

Speakers

Dr. David Nace
Chief Medical Officer
Innovaccer

Patrick Leonpacher
Senior Vice President - Product
Innovaccer

Kelly Canter
Managing Director - Growth Strategy, RCM/Flow 
Innovaccer

Learning Objectives

• Understand why current revenue cycle models often fail to protect margin as administrative complexity rises
• Determine where revenue leakage is building across denials, underpayments, prior authorization and documentation/coding
• Apply lessons to reduce revenue variance and make financial performance more predictable
• Evaluate automation in a way that improves control, governance and readiness for enterprise scale

AI can be a gamechanger in healthcare revenue cycle management (RCM) — especially if you know how and where your team should be using it. This webinar will share results from a new study where 300+ industry leaders were surveyed about the current state of AI adoption in healthcare payments. Don't miss this opportunity to uncover why 82% of healthcare leaders now consider AI integral to their RCM operations.

Original Live Webinar Date: September 24, 2025

Learning Objectives

• Discover how and where AI is producing results
• Understand why growing trust in AI is accelerating adoption
• Know where leaders are planning to expand AI investments next

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This course will provide an overview of emotional intelligence and how it impacts leadership and your life. By learning the seven qualities of an emotional intelligent leader, you will gain actionable steps for applying these qualities to lead teams and organizations. 

Learning Objectives

After completing this course, you will be able to:

• Identify the basics of emotional intelligence.
• Explore the seven qualities of an emotionally intelligent leader.
• Apply emotional intelligence (EQ) principles.

Course Outline

• Emotional Intelligence Basics
• Seven Qualities of Emotionally Intelligent Leaders
• Applying Emotional Intelligence
• Assessment and Evaluation

CPE Information

• CPE Award Amount: 1.0
• Program Level: Basic
• Program Prerequisites: None
• Recommended Experience: Mid-level managers, directors or other individuals who have leadership responsibility within healthcare delivery
• Advanced Preparation: None
• Instructional Delivery Method: QAS Self-Study
• Field of Study and Topic in hours: Specialized Knowledge - 1.0
• CPE Sponsor: HFMA is registered with the National Association of State Boards of Accountancy (NASBA), as a Quality Assurance Service sponsor of continuing professional education. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding QAS program sponsors may be submitted to the NASBA through its website: www.learningmarket.org

In today's healthcare environment, team stability, satisfaction, and retention are harder than ever to maintain. This session explores smarter ways to ease pressure on staff while giving them clarity, support, and room to grow. Learn how assessing your operational models for end-to-end opportunities can bring more consistency, focus, and simplicity-without adding to workloads. Discover how new approaches streamline work, reduce burnout, and open career paths, while freeing time for what matters most: patient care. Garett Kreitz, Co-President of Med-Metrix, will share strategies to reinforce teams, simplify operations, and help employees thrive amid ongoing change.

Original Live Webinar Date: October 2, 2025

Learning Objectives

• Discover opportunities for organizational enhancements
• Leverage technology to reduce redundant workflows
• Strengthen team capabilities and expand their know-how
• Empower staff to take ownership of vendor relationships
• Implement strategies to buffer against patient volume variability

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Original Live Webinar Date: Wednesday, May 19, 2026, 1:00–2:00 PM CST

Healthcare organizations generate massive volumes of clinical and financial data, but legacy Enterprise Resource Planning (ERP) systems often make it hard for finance teams to turn that data into timely, actionable insight.  In this session, Stanford Health Care will share how its finance team moved off a legacy ERP and redesigned financial processes for the future of work. By connecting operational and financial data, Stanford established a new standard of insight. Today, the team has clear visibility into service line and provider-level performance, reconciles transactions daily, and maintains stronger audit trails and financial controls. The result: Less time spent chasing data and manual work - and more time focused on analysis, decision-making, and action.

Speakers

Outpatient and ancillary services are growing nearly twice as fast as inpatient care, yet rising costs and payer rules are putting margins at risk. Denial thresholds for outpatient claims are 25–50 percent stricter, and many hospitals report backlogs of up to 20 percent of claims due to authorization errors. In this webinar, hospital finance leaders will explore how to improve financial visibility, reduce avoidable denials, and keep cash moving. Gain practical steps to protect revenue, address staffing gaps, and build a more resilient outpatient revenue cycle.

Original Live Webinar Date: November 18, 2025

Learning Objectives

• Explain how payer site-of-care mandates and stricter denial thresholds affect outpatient revenue and margins
• Assess key outpatient performance measures such as denial rates, clean claim rates, and days in accounts receivable to identify revenue risks
• Identify process gaps that lead to recurring claim backlogs and delayed reimbursement
• Develop a plan to improve revenue capture by addressing authorization accuracy, registration quality, and cash flow visibility
• Prioritize technology, staffing, and workflow changes that strengthen outpatient revenue cycle resilience and support long-term sustainability

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